Jobs at IO Furniture Limited

Reports To: Deputy Marketing/Merchandiser – Head of Marketing & Communications

Department: Marketing, Communications & Retail

Location: Lagos, Nigeria

Job Summary

We are looking for a proactive, organized, and customer-oriented Retail Sales Officer with at least 2 years of experience in a retail environment. This role involves managing showroom operations, supporting retail sales, handling customer service responsibilities, and assisting with product uploads and inventory tracking. Experience in a furniture or home/lifestyle brand is a plus. You will report directly to the Deputy Marketing Lead and work closely with the marketing and customer service teams to ensure seamless execution of sales and showroom activities.

Key Responsibilities

Showroom Management

• Ensure the showroom is well-organized and aesthetically presented at all times.
• Oversee cleanliness, item placement, and product replacement immediately after sales or viewings.
• Coordinate with cleaning and maintenance staff for upkeep.

Sales & Customer Service

• Support customers through the sales process—from product education to purchase and post-sale follow-up.
• Ensure timely processing of orders, delivery, and installation coordination.
• Follow up with clients post-installation to ensure satisfaction and gather feedback.

Order & Inventory Coordination

• Update the PIQIT product spreadsheet to reflect accurate stock and pricing information.
• Collaborate with the Store team to receive, inspect, and approve new stock into the showroom.
• Prevent defective products from being displayed or sold.

E-Commerce & Digital Management

• Assist with uploading new products to the e-commerce platform with accurate descriptions and pricing.
• Maintain the digital tracker for retail enquiries and generate monthly reports.
• Ensure retail products are tagged correctly (product name, code, price) and showroom displays follow approved guidelines.

Sales Reporting & Insights

• Provide weekly updates on bestselling items and share with relevant departments.
• Track in-store and online enquiries and assist in analyzing sales trends.

Marketing Support

• Assist in preparing the showroom or warehouse for photoshoots, coordinating logistics and item selection.
• Ensure daily product posts on WhatsApp Stories and follow up on customer enquiries.
• Support SMS campaigns and customer broadcasts as needed.

Customer Database & Reviews

• Maintain up-to-date customer contact records for marketing and follow-ups.
• Assist customer service officers in gathering reviews for products and overall service.

Requirements & Qualifications

• Bachelor’s Degree or equivalent in Marketing, Business, or a related field.
• Minimum 2 years of retail experience.
• Experience in a furniture, lifestyle, or home goods company is an advantage.
• Proficient in Microsoft Office tools—especially Excel, Word, and PowerPoint.
• Strong interpersonal, organizational, and problem-solving skills
• Confident, approachable, and committed to customer service excellence.
• Familiarity with e-commerce platforms or product catalog systems is a plus.

What We Offer

• A collaborative and supportive team culture.
• Competitive salary with room for growth. 
• Opportunities to work on exciting retail campaigns and showroom projects.
• Exposure to a leading brand in the design and furniture industry. 

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Job Summary

We are seeking a results-driven and experienced Senior Sales Associate to join our retail team. The ideal candidate will have a strong background in retail sales (preferably in furniture or lifestyle/home categories), a passion for customer satisfaction, and proven leadership capabilities. This role will oversee the performance of the sales team, ensuring that both in-store and online targets are consistently met, and act as the right hand to the Head of Retail in driving store performance and sales strategy.

Key Responsibilities

• Supervise and guide the sales team, ensuring all members meet or exceed their individual and team targets.
• Lead by example by engaging clients, closing sales, and managing customer relationships.
• Track and report sales performance, team activity, and store trends to the Head of Retail.
• Maintain a strong understanding of IO Furniture’s product offerings to provide expert guidance to customers and staff.
• Ensure that all product listings are correctly uploaded, described, and updated on the e-commerce platform, coordinating with internal teams to maintain accuracy.
• Resolve customer issues efficiently and professionally, providing quick, practical solutions.
• Provide ongoing support and training to sales team members, fostering a culture of high performance and service excellence.
• Assist in merchandising and showroom layout to optimize sales opportunities.
• Use Microsoft Office tools (Excel, Word, PowerPoint) to prepare reports, team schedules, and sales tracking.
• Work closely with marketing and inventory teams to align promotions, stock availability, and customer engagement strategies.
• Building new client lists and identifying retail opportunities. 

Requirements & Qualifications

• Bachelor’s degree in business, Sales, Marketing, or related field.
• Minimum of 5 years of retail sales experience, with at least 2 years in a supervisory or senior sales role.
• Experience in a furniture or interior design company is highly desirable.
• Proven ability to sell effectively and meet targets consistently.
• Strong people management skills, with the ability to motivate and guide a team.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.
• Familiarity with e-commerce platforms and product content management is an added advantage.
• Strong organizational skills and attention to detail.

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Job Summary

We are seeking a Marketing Associate who is hands-on, detail-oriented, and creatively driven to support our marketing efforts. Reporting directly to the Head of Retail, the ideal candidate will have retail marketing experience (preferably in furniture or lifestyle brands), be a quick and resourceful problem solver, and be confident managing timelines, events, and visual merchandising initiatives. This role will play a key part in implementing our marketing strategy, maintaining our brand presence, and ensuring our digital and physical platforms are compelling and up to date.

Key Responsibilities

• Assist in executing the company’s marketing strategy, ensuring all calendar deliverables are met on time.
• Coordinate and plan retail events, including product launches, showroom activations, pop-ups, and collaborations.
• Oversee site photography, including scheduling, documentation, image selection, and post-production follow-up.
• Ensure all marketing assets are organized and aligned with IO Furniture’s brand guidelines.
• Manage the visual appeal and regular content updates for the e-commerce platform, ensuring product listings are engaging, accurate, and current.
• Support the creation of presentations, sales decks, reports, and communication materials using Microsoft Office tools.
• Collaborate with internal teams and external vendors (photographers, printers, stylists, etc.) to execute campaigns.
• Monitor competitor activities and assist with insight reports to inform marketing improvements.
• Have a good relationship with news paper outlets, and advertising platforms. 
• Stay updated on digital trends and consumer behaviour to help evolve the brand’s storytelling and visual communication.

Requirements & Qualifications

• Bachelor’s degree in marketing, Communications, Business, or a related field.
• Minimum of 2–3 years of marketing or retail experience.
• Experience in a furniture, home, or lifestyle brand is an advantage.
• Proficiency in Microsoft Office Suite, especially PowerPoint, Excel, and Word.
• Strong coordination and project management skills.
• Keen eye for detail and aesthetics.
• Ability to multitask, prioritize, and work independently in a fast-paced environment.
• Strong communication skills and a proactive, solution-driven mindset.
• Ability to use content creation platforms like Canva 

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Reporting Line: COO and MD/CEO

Job Summary

The Head, HR/Admin shall be responsible for leading the Company’s HR Programmes and Policies as it relates to Recruitment, Performance Management, Strategic Organizational Development, Employee Relations, Compensation and Benefits, Disciplinary & Consequence Management, HR Reporting/Records Management, Training & Development, HR Communications, Employee Engagement/ Staff Welfare, Expatriates Management and General Administration.

Core Working Relationships / Interfaces

• Board of Directors
• Management Team
• Commercial Team
• Operations Team
• Accounts/Finance Team
• Government Officials
• Private & Public Institutions
• External Consultants
• Utilities and Service Providers
• Training and Development Outfits

Task Complexities

The Head, HR/Admin shall be a strategic advisor, facilitating and focusing on business outcomes and in liaison with the heads of the various units/departments, she shall ensure total compliance with all company policies and procedures and in particular, she will be responsible for the following:

HR Business Partner

• Collaborate with heads of departments to understand strategic goals and develop HR solutions to support them
• Analyze business data to identify HR-related opportunities and challenges
• Develop and implement HR initiatives to drive business results
• Provide coaching and guidance to managers and employees on HR-related matters
• Build strong relationships with business stakeholders to understand their needs and deliver tailored HR support
• Identify and mitigate HR-related risks and issues
• Drive cultural transformation and organizational change
• Develop and manage HR programs and services to support business objectives
• Measure and evaluate the impact of HR initiatives on business outcomes

Organizational Development

• Design, implement and manage a company-wide process of organization development that addresses issues such as succession planning, superior workforce development, key employee retention, organization design, job profiles and change management.
• Manage employee communication and feedback through such avenues as company meetings, suggestion programs, employee satisfaction surveys, one-on-one meetings, and Intranet use.
•  Manage a process of organizational planning that evaluates company structure, job design, and personnel forecasting throughout the company. Evaluate plans and changes to plans as it relates to workforce management and make recommendations to executive management.
• Identify and monitor the organization\'s culture so that it supports the attainment of the company\'s goals and promotes employee satisfaction.
• Participate in a process of organization development to plan, communicate, and integrate the results of strategic planning throughout the organization.
• Keep the executive team informed of significant problems that jeopardize the achievement of company goals, and those that are not being addressed adequately at the line management level.

Recruitment

• Establish and lead the standard recruiting and hiring practices and procedures necessary to recruit and hire a superior workforce.
• Chair any employee selection committees or meetings.
• Oversee and supervise posting of job ads on recruitment portals by the HR Officer, shortlisting, conducting assessment tests and Interviews for candidates
• Prepare and communicate offer letters to successful candidates
• Supervise new staff on-boarding
• Contact applicants’ references and conducting background checks on new staff

Compensation and Benefits management

• Monitor all pay practices and systems for effectiveness and cost containment.
• Payroll Administration- supervise computation of staff salaries, overtime, loans, salary advance, arrears/bonus, penalties and other deductions as prepared by the HR Officer.              
• Supervise, review and ensure prompt posting of final payroll inputs on the payroll 
• Follow up on all employee benefits, i.e, pension contribution, group life insurance, etc
• Processing all other staff allowances

Performance Management

• Lead the implementation of a performance management system that includes performance development plans and employee development programs
• Conduct periodic performance evaluation/appraisals
• Prepare and communicate performance improvement plans
• Prepare performance evaluation reports

Training & Development

• Identify training needs of staff as indicated the performance evaluation forms
• Develop an annual training calendar/programme for staff
• Organize periodic in-house and external trainings for staff 
• Assist managers with the selection and contracting of external training programs and consultants
• Provide necessary learning and materials to managers and employees including workshops, manuals, employee handbooks, and standardized reports

HR Reporting/Records Management/HR Communication

• Prepare, manage and execute all HR policies, procedures, strategy and processes
• Prepare all HR reports (MPR, Board & Management Meetings), letters, contracts, memorandum of understanding, etc as may be required from time to time, as necessary to carry out the functions of the department and track strategic goal accomplishment.
• Ensure the maintenance of personnel files, records and database on the ERP software and maintain an efficient documentation and filing system.
• Ensure that all HR trackers are updated daily by the HR Officer
• Supervise the communication of information within the company as appropriate and authorized by Management on the appropriate communication channels

Disciplinary & Consequence Management

• Conduct necessary investigations where disciplinary issues have been flagged against an erring staff
• Organize and coordinate disciplinary panels, prepare and document reports of such sessions
• Draft and issue queries, warning letters, job abandonment, suspension letters and termination letters, in applicable cases
• Monitor and advise managers and supervisors in the progressive discipline system of the company

Employee Relations/Engagement/Welfare

• Formulate and recommend Human Resources policies and objectives for the company on employee relations and employee rights.
• Partner with Management to communicate Human Resources policies, procedures, programs, and laws.
• Determine and recommend employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
• Conduct periodic surveys to measure employee satisfaction and employee engagement.
• Coach and train managers in their communication, feedback, recognition, interaction responsibilities with team members.
• Closely monitoring medicals/health issues
• Support the implementation of company safety and health programs

Leave Administration

• Preparation of an Annual Leave Schedule
• Oversee the administration of staff leave requests; ensure the prompt communication of approval or disapproval of leave requests by the HR Officer; proper tracking and monitoring of leave days.

Expatriate Management

• Ensure accurate monthly Expatriate Quota Returns are submitted by the Admin Officer and signed by the relevant authorities at the end of each month
• Manages all Expatriates and ensure all their documentation is up to date (visa renewals etc)
• Liase with relevant immigration officials and keep abreast of immigration laws. 
• Attend to other strategic responsibilities as assigned by the MD/CEO from time to time

General Administration

• Coordinating the entire administrative arm of the business. This includes general administration, facility and logistics management
• Ensure effective cost management across all touch points of the administrative arm of the business.
• Ensure that company facilities are well maintained and in good working condition.
• Ensure that facilities meet government regulations and environmental, health and security standards.
• Supervise the Admin Officer in ensuring the proper management of the company fleet and facilities, record keeping and regular update of all Admin related trackers.
• Approve all administrative related payment requests as and when required. 

Required Skills

• Excellent oral, written and listening communication skills
• Outstanding leadership, interpersonal relationship and employee coaching skills.
• Analytical and quantitative decision-making skills
• Excellent organizational skills, proactivity, creativity and attention to details
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• General knowledge of various employment laws and practices
• Experience in the administration of benefits and compensation programs and other Human Resources recognition and engagement programs and processes
• Display confidentiality on sensitive and personal information
• Customer service orientation
• People oriented and results driven
• Excellent computer (word, excel, powerpoint) and reporting skills

Education and Experience

• B.Sc in any social sciences course.
• 6-8 years previous experience as a Head, HR/Admin
• A minimum of 5 years of progressive leadership experience in Human Resources positions.
• Previous working experience in a manufacturing or retail company
• CIPM, ACIPM and/or SHRM qualification is an added advantage

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Reporting Line: Head, Operations / Supply Chain Manager

Job Summary

The Procurement Officer will be responsible for sourcing, negotiating, and purchasing materials, components, and services required for furniture manufacturing operations. The role ensures cost efficiency, quality assurance, vendor reliability, and timely availability of materials to support production schedules and business objectives.

Core Working Relationships / Interfaces

• Production Team
• Design & Technical Team
• Projects Team
• Finance/Accounts Team
• Store/Warehouse Team
• Vendors and Suppliers
• Logistics & Transport Partners

Task Complexities

The Procurement Officer shall operate in a fast-paced manufacturing environment requiring strong commercial judgment, vendor management expertise, and cost control discipline. The role demands balancing quality, cost, and timelines while ensuring transparency and compliance with company policies.

Key Responsibilities

Strategic Sourcing & Procurement

• Source and evaluate suppliers for raw materials (wood, fittings, fabrics, hardware, finishes, etc.)
• Obtain competitive quotations and conduct cost benchmarking to ensure best value
• Negotiate pricing, payment terms, and delivery schedules with vendors
• Develop and maintain a reliable supplier database

Vendor Management

• Build and maintain strong relationships with key suppliers
• Conduct periodic vendor performance evaluations (cost, quality, delivery reliability)
• Identify and onboard alternative suppliers to mitigate supply risks

Inventory & Cost Control

• Collaborate with store and production teams to monitor inventory levels and prevent stock-outs or overstocking
• Ensure procurement aligns with approved budgets and cost targets
• Track market price trends and recommend cost-saving initiatives

Purchase Order & Documentation Management

• Raise and process purchase orders accurately and in a timely manner
• Ensure proper documentation of all procurement transactions
• Maintain up-to-date procurement records and reporting trackers

Quality Assurance & Compliance

• Ensure all procured materials meet required specifications and quality standards
• Work closely with QA/QC and production teams to resolve material issues
• Ensure adherence to company procurement policies and ethical standards

Logistics & Delivery Coordination

• Follow up on orders to ensure timely delivery to site/factory
• Coordinate with logistics providers for efficient transportation of goods
• Resolve delivery discrepancies and supplier-related issues promptly

Reporting & Analysis

• Prepare periodic procurement reports (cost analysis, vendor performance, savings achieved)
• Provide data-driven insights to support management decision-making

Required Skills

• Strong negotiation and vendor management skills
• High level of integrity and accountability
• Excellent analytical and cost management capabilities
• Strong organizational and documentation skills
• Proactive problem-solving approach
• Attention to detail and accuracy
• Good communication and interpersonal skills
• Proficiency in Microsoft Office (Excel, Word) and ERP systems

Education and Experience

• B.Sc. or HND in Business Administration, Supply Chain Management, or related field
• 3–4 years’ experience in procurement within a manufacturing environment (preferably furniture or related industry)
• Proven track record in cost control, vendor negotiation, and sourcing

Personal Attributes

• Integrity and transparency
• Proactivity and initiative
• Strong sense of ownership and responsibility
• Ability to work under pressure and meet deadlines
• Team-oriented mindset with a results-driven approach