Senior Sales Associate at IO Furniture

Job Summary

We are seeking a results-driven and experienced Senior Sales Associate to join our retail team. The ideal candidate will have a strong background in retail sales (preferably in furniture or lifestyle/home categories), a passion for customer satisfaction, and proven leadership capabilities. This role will oversee the performance of the sales team, ensuring that both in-store and online targets are consistently met, and act as the right hand to the Head of Retail in driving store performance and sales strategy.

Key Responsibilities

• Supervise and guide the sales team, ensuring all members meet or exceed their individual and team targets.
• Lead by example by engaging clients, closing sales, and managing customer relationships.
• Track and report sales performance, team activity, and store trends to the Head of Retail.
• Maintain a strong understanding of IO Furniture’s product offerings to provide expert guidance to customers and staff.
• Ensure that all product listings are correctly uploaded, described, and updated on the e-commerce platform, coordinating with internal teams to maintain accuracy.
• Resolve customer issues efficiently and professionally, providing quick, practical solutions.
• Provide ongoing support and training to sales team members, fostering a culture of high performance and service excellence.
• Assist in merchandising and showroom layout to optimize sales opportunities.
• Use Microsoft Office tools (Excel, Word, PowerPoint) to prepare reports, team schedules, and sales tracking.
• Work closely with marketing and inventory teams to align promotions, stock availability, and customer engagement strategies.
• Building new client lists and identifying retail opportunities. 

Requirements & Qualifications

• Bachelor’s degree in business, Sales, Marketing, or related field.
• Minimum of 5 years of retail sales experience, with at least 2 years in a supervisory or senior sales role.
• Experience in a furniture or interior design company is highly desirable.
• Proven ability to sell effectively and meet targets consistently.
• Strong people management skills, with the ability to motivate and guide a team.
• Excellent communication, negotiation, and problem-solving abilities.
• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.
• Familiarity with e-commerce platforms and product content management is an added advantage.
• Strong organizational skills and attention to detail.