Retail Sales Manager (Lagos/Kano) at Sabi

Job Summary

The Retail Sales Manager will manage the day-to-day retail sales operation of our business, drive and champion sales initiatives, ensuring smooth functioning, optimizing sales, and enhancing our overall customer experience. You will manage a team to ensure smooth acquisition and onboarding of retail partners on our platform.

What you will be doing

• Drive and champion sales initiative.
• Develop and nurture strong relationships with retail partners to understand their needs, challenges, and opportunities.
• Supervise the Team leads/ Retailer Success Associates responsible for acquiring and onboarding retailers on our platform
• Act as the primary point of contact for key retail accounts, ensuring satisfaction and fostering long-term partnerships.
• Oversee the onboarding process for new retail partners, ensuring seamless integration into the platform.
• Identify opportunities for process improvement in the retailer management function.
• Set sales targets and develop strategies to achieve them.
• Monitor sales performance and implement initiatives to boost sales.
• Gather feedback from retail partners regarding platform usability, features, overall satisfaction, and make adjustment as needed.
• Develop long term and collaborative business partnerships with key customers.
• Identify and implement Market Access, demand and supply opportunities as required.
• Collaborate with internal teams to implement improvements based on feedback.
• Conduct performance reviews and provide feedback for improvement.
• Manage relationships with vendors and suppliers.
• Prioritize key risks & opportunities per account.
• Report on daily activities within set timelines, customer base and categorization, input regularly on objections and customer behavior to central functions.

Special Skills and Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5 years of experience in retail management, account management, or a related role in an E-commerce or FMCG distribution company.
• Extensive experience with retail sales driven by field officers.
• Proficient in data analysis and reporting tools.
• Strong team-working and project management skills – able to work collaboratively with colleagues and stakeholders.
• Strong influencing skills: the ability to align cross functional teams both internally and within accounts, and the ability to influence without direct authority i.e. outside of a line management responsibility.
• Customer-focused mindset with a passion for building and maintaining positive relationships.
• Strong communication and interpersonal skills.

Candidate Specification

• Motivated by the mission of Sabi
• Pragmatic with quantitative and analytical ability and attention to detail
• Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
• High level of integrity and dependability with a strong sense of urgency.
• A focus on execution. Willing and able to get hands dirty.
• Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself.