Restaurant Manager at Skyline International Tourism and Hospitality Ltd

Responsibilities

• Staff Management: Hiring, training, scheduling, and supervising restaurant staff (including kitchen and waitstaff).
• Customer Service: Ensuring excellent customer service, handling complaints, and addressing customer feedback.
• Financial Management: Managing budgets, tracking expenses, monitoring sales, and maximizing profitability.
• Inventory Management: Overseeing stock levels, ordering supplies, and managing food and beverage inventory.
• Operations Management: Ensuring smooth daily operations, including front-of-house and back-of-house functions.
• Compliance: Maintaining compliance with health, safety, and sanitation regulations.
• Marketing and Promotion: Implementing marketing strategies, promoting special events, and contributing to the restaurant's overall brand image.
• Problem Solving: Addressing and resolving operational issues, customer complaints, and staff-related matters.
• Administrative Tasks: Managing payroll, maintaining records, and handling other administrative duties.

Essential Skills:

• Leadership: Ability to motivate and guide staff.
• Communication: Excellent verbal and written communication skills.
• Organisational Skills: Ability to manage multiple tasks and prioritize effectively.
• Problem-Solving: Ability to identify and resolve issues quickly and efficiently.
• Customer Service: Passion for delivering exceptional customer experiences.
• Financial Acumen: Understanding of budgets, financial reports, and profitability.
• Knowledge of Food Safety: Understanding of health, safety, and sanitation regulations.
• Experience with Restaurant Management Software: Familiarity with POS systems and other relevant software.
• Must have managerial experience of up to 4 years.