Restaurant & Lounge Manager at Elvaridah

Job Summary

• The Restaurant & Lounge Manager is responsible for overseeing the overall operations of the restaurant and lounge, ensuring exceptional guest experiences, premium service delivery, and efficient business performance. The role requires strong leadership, operational excellence, and a deep understanding of fine dining standards, customer service, and revenue optimization.

Key ResponsibilitiesOperations Management

• Oversee daily restaurant and lounge operations to ensure smooth and efficient service.
• Maintain fine dining service standards, ambiance, and brand experience at all times.
• Coordinate front-of-house and lounge activities for seamless guest service.
• Monitor opening and closing procedures, cleanliness, and facility readiness.

Guest Experience & Service Excellence

• Ensure exceptional customer service and personalized guest experiences.
• Handle guest complaints professionally and implement service recovery strategies.
• Build relationships with VIP guests and encourage repeat patronage.
• Maintain high standards of hospitality etiquette and presentation.

Team Leadership & Staff Management

• Recruit, train, supervise, and evaluate restaurant and lounge staff.
• Develop staff schedules and manage shift planning.
• Enforce grooming, service standards, and performance expectations.
• Motivate staff to achieve service excellence and sales targets.

Financial & Revenue Management

• Monitor daily sales, revenue performance, and operational costs.
• Manage budgets, control expenses, and improve profitability.
• Oversee cash handling, billing accuracy, and POS reconciliation.
• Implement upselling and promotional strategies to increase revenue.

Inventory & Vendor Management

• Supervise inventory control for beverages, supplies, and operational materials.
• Coordinate with kitchen and bar teams to maintain adequate stock levels.
• Work with vendors and suppliers to ensure quality and timely delivery.

Compliance & Quality Control

• Ensure compliance with health, safety, and sanitation regulations.
• Maintain food safety and hygiene standards.
• Ensure adherence to company policies and hospitality best practices.

Marketing & Business Growth

• Collaborate with marketing teams to plan events, themed nights, and promotions.
• Support brand positioning and enhance lounge nightlife experience.
• Analyze customer feedback and market trends to improve offerings.

Requirements & Qualifications

• Bachelor’s degree or diploma in Hospitality Management, Business Administration, or related field.
• Minimum of 4–6 years experience in restaurant management, preferably in fine dining or upscale lounge environments.
• Strong knowledge of fine dining service standards and lounge operations.
• Excellent leadership, communication, and interpersonal skills.
• Strong financial management and reporting abilities.
• Proficiency in POS systems and restaurant management software.