Recovery Officer at Rigo Microfinance Bank Limited

Tasks and Responsibilities

• Handle customers questions or complaints.
• Negotiate payoff deadlines and payment plans.
• Build trust with debtors.
• Identify gaps in the system and recommend solutions.
• Keep track of assigned accounts to identify outstanding debts.
• Plan course of action to recover outstanding payments.
• Locate and contact debtors to inquire of their payment status.
• Negotiate payoff deadlines or payment plans.
• Investigate and resolve discrepancies.
• Create trust relationships with debtors when possible to avoid future issues.
• Update account status and database regularly.
• Alert superiors of debtors unwilling or unable to pay when necessary.
• Comply with requirements when legal action is unavoidable.

Requirements and Skills

• Minimum of a B.Sc in any field is preferred for organizational abilities and attention to detail.
• 1 - 2 years experience as a recovery officer.
• Proven experience as debt collector.
• Experience in working with targets and tight deadlines.
• Knowledge of relevant legal requirements.
• Working knowledge of MS Office and databases.
• Excellent communication and people skills.
• Apt in negotiating and persuading.
• Ability to be polite and compassionate without lacking confidence.
• Must reside around AJah, Awoyaya, Ibeju Lekki axis.