Recovery Admin Officer at Fina Trust Microfinance Bank

Job Summary

• The Admin Recovery Officer provides administrative and operational support to the Recovery Unit by ensuring effective documentation, tracking, and coordination of recovery activities.
• The role supports collections, legal processes, and asset recovery while maintaining accurate records, monitoring expenses, and facilitating communication across departments.

Key Responsibilities
Reminder & Demand Letters:

• Prepare, issue, and track reminder and demand notices to customers with overdue accounts
• Maintain proper documentation and follow-up records for all communication.

Recovery Expenses Management:

• Record, monitor, and report all recovery-related expenses
• Ensure expenses are properly documented, justified, and approved in line with policy.

Yard & Vehicle Process Management:

• Coordinate and track repossessed vehicles and assets in the recovery yard
• Maintain accurate inventory records and update asset status regularly
• Demonstrate basic technical understanding of vehicles to support asset assessment.

Petition & Legal Case Records:

• Maintain comprehensive records of all legal and petition cases
• Track case progress and update status in internal systems
• Liaise with legal teams on documentation and case follow-ups.

IRR Calculations & Financial Support:

• Assist in performing Internal Rate of Return (IRR) calculations for recovery cases
• Support financial analysis and reporting related to recovery performance

Collection Meeting Coordination:

• Record minutes of recovery/collection meetings
• Track action points and ensure timely follow-up on decisions taken

Follow-ups with Recovery Team Leads:

• Send timely reminders to Recovery Team Leads (TLs) on pending actions
• Monitor deadlines and ensure accountability across the recovery team

Interdepartmental Coordination:

• Liaise with Head Office departments (Legal, Finance, Operations, etc.) on recovery matters
• Ensure seamless communication and timely flow of documents

Reporting & Documentation:

• Maintain accurate databases and records of all recovery activities
• Generate daily, weekly, and monthly reports for management review
• Ensure data integrity and proper filing of all recovery documentation

Qualifications & Experience

• Bachelor’s Degree in Business Administration, Finance, Accounting, or related fields
• 2 - 4 years’ experience in Recovery and Business administrative support, preferably in banking or microfinance
• Basic understanding of loan recovery processes is an added advantage.