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  • Posted: Nov 19, 2025
    Deadline: Dec 3, 2025
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  • Universal Human Resource Consult is a HR Consulting firm that effectively manages Private and Government Organisations, ensuring deployment, engagement and Training of Talent/Human Resources; thus creating sustainable growth and increased quality of service delivery. Our Vision is to transform Government and Private Sector Human Capital into value adding ...
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    Receptionist

    Job Summary

    • The Receptionist is the hotel’s first point of contact, responsible for delivering warm, professional, and efficient service.
    • The role manages guest check-ins and check-outs, handles reservations, provides information, and ensures guest satisfaction throughout their stay.

    Key Responsibilities

    • Welcome guests warmly and professionally upon arrival.
    • Handle check-in and check-out processes efficiently.
    • Assist guests with inquiries, complaints, or requests promptly.
    • Provide accurate information about hotel services, amenities, and local attractions.
    • Maintain a high level of customer service and hospitality at all times.
    • Manage room reservations, cancellations, and modifications.
    • Ensure accurate posting of room charges, payments, and deposits.
    • Keep track of room availability and update the system accordingly.
    • Coordinate with housekeeping and maintenance on room status and guest needs.
    • Answer and route phone calls professionally.
    • Respond to emails, messages, and walk-in inquiries.
    • Maintain neat and organized front desk records and documentation.
    • Receive and distribute mail, packages, and messages for guests.
    • Handle cash, POS transactions, and card payments accurately.
    • Balance cash drawers and prepare shift reports.
    • Ensure proper billing, invoicing, and posting of charges.
    • Adhere to hotel policies, procedures, and security guidelines.
    • Maintain confidentiality of guest information.
    • Report suspicious activity or safety concerns immediately.

    Requirements & Qualifications
    Education & Experience

    • HND / Bachelor’s Degree in Hospitality, Business, or related fields.
    • Minimum of 2 years experience as a receptionist or front desk officer (hotel experience preferred).
    • Strong communication and interpersonal skills.
    • Proficiency in Microsoft Office and hotel PMS (Opera, Cloudbeds, etc.).
    • Excellent customer service and problem-solving abilities.
    • Good grooming, professional appearance, and positive attitude.
    • Ability to multitask and work under pressure.
    • Strong organizational and time-management skills.
    • Basic cash handling and administrative skills.

    Other Requirements:

    • Willingness to work in shifts, including weekends and holidays.
    • Friendly, approachable, and guest-focused personality.

    Salary
    N150,000 Monthly.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CVs in PDF format to: uhrconsultlimited2019@gmail.com using the job title as the subject of the mail.

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