Managers at Hapag-Lloyd AG

About the job

As the Manager Business Intelligence and Performance Management you will drive insights, analytics, and performance strategies that enable smarter sales decisions. You will collaborate across functions and regions to shape how data guides our commercial direction, helping us stay competitive in a rapidly evolving logistics landscape.

• Support Areas with Pricing Excellence, including FAK and PRIA strategies.
• Coordinate and follow up on Freight & NAC audits to ensure accuracy and compliance.
• Ensure compliance on non-manifested rebates across all relevant processes.
• Monitor and improve Quotation and RA quality, ensuring adherence to standards.
• Drive initiatives focused on cargo and customer mix optimization to enhance profitability.
• Implement and manage Dynamic Pricing strategies in collaboration with commercial teams.
• Conduct general data analysis to support Revenue Optimization initiatives and decision-making.
• Prepare and deliver reports and dashboards to track, evaluate, and communicate performance metrics effectively.

Qualifications

• Educational Background: Degree in Business Administration, Economics, Data Science, or a related field.
• Experience: 8-10 years of experience in business intelligence, sales analytics, or performance management.
• Skills and Competencies Skills and Competencies Skills and Competencies

Skills and Competencies:

• Proven leadership skills and experience in managing cross-functional teams.
• Ability to work independently and collaboratively in a fast-paced, global environment.
• Proficient in Microsoft Excel, CRM systems (e.g., Salesforce), Qliksense and other sales-related software.
• Understanding of commercial processes, sales KPIs, and financial indicators.
• Proficient on MS suite and able to deliver quality business presentations
• Language Skills: Fluency in English is required; knowledge of additional languages (e.g., French, Arabic, Portuguese) would be a plus.
• Cultural Awareness: A deep understanding of African markets, cultures, and business dynamics is essential, with the ability to tailor solutions and strategies to meet regional needs.

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About the job

As the Manager Sales Steering, you will play a pivotal role in driving and executing sales strategies that align with Hapag-Lloyd’s growth objectives in the Area. You will oversee sales performance, coordinate with local and global teams, and ensure that our offerings meet the unique needs of the market. This role requires a forward-thinking individual who can navigate the challenges and opportunities of a diverse and developing market to drive profitability and market share.

• Develop volume/revenue budgets and forecasts; monitor overall performance of accounts.
• Steer sales staff to achieve attractive business based on equipment imbalances and target accounts/commodities.
• Segment market to define the most profitable customer and product mix.
• Support campaign development in alignment with trade management and pricing.
• Identify underperforming areas/customers/commodities and define corrective actions.
• Cross-functional collaboration with Trade Management, Operations, and Equipment teams
• Digital transformation initiatives and system optimization

Qualifications

• Educational Background: A degree in Business Administration, Sales, Marketing, Logistics, or related field.
• Experience: At least 10-12 years of experience in sales steering, business development, or commercial management within the logistics, shipping, or freight forwarding industries, with a strong focus on Africa.

Skills and Competencies:

• Proven leadership skills and experience in managing cross-functional teams.
• Expertise in sales performance analysis and strategic planning.
• Excellent communication, negotiation, and stakeholder management skills.
• Proficient in Microsoft Excel, CRM systems (e.g., Salesforce).
• Ability to navigate complex and diverse African markets, understanding regional variations in business practices and customer expectations.
• Language Skills: Fluency in English is required; knowledge of additional languages (e.g., French, Arabic, Portuguese) would be a plus.
• Cultural Awareness: A deep understanding of African markets, cultures, and business dynamics is essential, with the ability to tailor solutions and strategies to meet regional needs.
• Container shipping industry expertise specific to liner operations
• Advanced analytics and BI tools beyond QlikSense
• Change management capabilities for digital transformation initiatives
• African market regulatory knowledge (seasonality, customs, trade agreements, local regulations