Receptionist at Residency Hotels Limited

Location: 14 Lekki Epe Express way, Opposite Zenith Bank, Ologolo Bus stop Lagos State.
Employment Type: Full-time(A day on and a day off)
Accommodation: Yes

We are seeking a friendly and professional Receptionist to join our team. As a Receptionist, you will be the first point of contact for guests and visitors, providing excellent customer service and administrative support. The ideal candidate should have strong communication skills, a positive attitude, and the ability to multitask efficiently.

Responsibilities:

• Greet and welcome guests in a courteous and friendly manner.
• Present available rooms and suggest rooms where necessary.
• Answer phone calls, check-in and check-out guests at the appropriate time.
• Handle inquiries and provide information to guests and visitors.
• Ensure guests complaints are handled professionally
• Ensure guests are satisfied and their needs are met
• Manage the reception area, including maintaining cleanliness and organization.
• Assist with administrative tasks such as filing, data entry, and document preparation.
• Ensure security procedures are followed for guest’s access.
• Provide general administrative support to staff as needed.

Qualifications and Requirements:

• High school diploma or equivalent.
• Proven experience as a Receptionist or in a similar role.
• Excellent communication and interpersonal skills.
• Customer service-oriented attitude.
• Proficiency in Microsoft Office Suite.
• Ability to multitask and prioritize tasks.
• Professional appearance and demeanor.
• Attention to detail and accuracy.

Required Skills

• Excellent customer service skills
• Communication and interpersonal abilities
• Organizational and multitasking capabilities
• Professionalism and courteousness
• Attention to detail
• Adaptability and flexibility
• Problem-solving skills
• Computer proficiency
• Time management and prioritization
• Positive attitude and teamwork