Quality Control Officer at Mama Cass

Overview

• In this role, you will be responsible for ensuring and enhancing the quality of food, service, hygiene, and presentation across all business units.
• Your role supports food production, retail, and events to ensure compliance with standards and deliver a safe, consistent, and satisfying customer experience.

Key Responsibilities

• Monitor food preparation, handling, and service to ensure consistent quality and adherence to hygiene and safety standards.
• Conduct routine inspections of kitchens, production areas, storage rooms, service areas, and event setups for cleanliness, organization, and compliance.
• Inspect raw materials, ingredients, packaging, and finished products to ensure they meet company standards before use or distribution.
• Check presentation standards for dine-in, takeaway, and event settings, including plating, packaging, serving, and décor arrangements.
• Identify deviations from quality or hygiene standards and coordinate with relevant teams to implement corrective actions.
• Document inspection findings, maintain quality control logs, and track recurring issues and improvements.
• Train and sensitize outlet and event staff on food safety, hygiene, and quality control procedures.
• Support internal and external audits by ensuring outlets and production teams are inspection-ready at all times.
• Follow up on customer complaints related to product or service quality and verify corrective measures are implemented.
• Collaborate with kitchen, production, service, and logistics teams to drive continuous improvement in quality and customer satisfaction.

Qualifications

• HND/B.Sc. in Food Science, Microbiology, Hospitality, or related fields
• Knowledge of food safety standards (e.g. HACCP, ISO)
• Strong understanding of hygiene and food safety regulations and standards.

Experience:

• Minimum of 2–3 years’ experience in a quality control or food safety role
• Experience in a food production, quick-service restaurant or hospitality environment is highly preferred
• Familiarity with fast-paced food operations and event-based service delivery.

Core Competencies:

• Quality Inspection & Process Monitoring
• Attention to detail
• Process monitoring
• Knowledge of food safety and hygiene practices
• Communication and reporting
• Ability to train and influence staff.

Behavioral Traits:

• Thorough and disciplined
• Reliable and objective
• Observant and proactive
• Strong integrity
• Able to work independently and as part of a team.