Quality Control Coordinator at FoliXx Hospitality

Job Overview

• The Quality Control Coordinator will be responsible for monitoring, evaluating, and improving the quality of food, beverages, customer service, hygiene, and safety standards across all our business units. 
• This role requires strong attention to detail, knowledge of quality assurance protocols, and a proactive approach to problem-solving.

Key Responsibilities

• Develop and implement quality control procedures and standards for food, beverages, service, and overall customer experience.
• Conduct routine inspections in kitchens, dining areas, lobbyto ensure compliance with company policies and industry regulations.
• Monitor and enforce food safety, hygiene, and sanitation standards in line with local health regulations.
• Work closely with the kitchen and bar teams to ensure ingredient quality, food preparation, and presentation meet the required standards.
• Evaluate and provide feedback on customer service quality, including staff conduct, responsiveness, and guest satisfaction.
• Identify and address quality issues or operational inefficiencies, implementing corrective actions as necessary.
• Train employees on best practices for quality control, hygiene, and safety compliance.
• Maintain detailed reports on quality assessments, incidents, and improvements.
• Collaborate with the Procurement and Inventory teams to ensure that raw materials and supplies meet quality specifications.
• Investigate customer complaints related to food quality or service and implement corrective actions.
• Ensure that all kitchen and service equipment are properly maintained and function optimally.
• Keep up to date with industry best practices, food safety guidelines, and hospitality quality control trends.

Requirements

• Proven experience in quality control, food safety, or hospitality operations in the restaurant, lounge, or nightclub industry.
• Strong knowledge of food safety regulations, HACCP guidelines, and health & safety standards.
• Experience in conducting audits, inspections, and implementing quality improvement plans.
• Ability to train and educate employees on quality and safety standards.
• Strong analytical and problem-solving skills to detect and resolve quality-related issues.
• Excellent communication and leadership skills to enforce quality policies across departments.
• Attention to detail and a proactive approach to maintaining high standards.
• Ability to work in a fast-paced hospitality environment while managing multiple tasks.
• Certification in Food Safety, Quality Assurance, or HACCP is a plus.
• Degree in Hospitality Management, Food Science, or a related field (preferred but not mandatory).

What We Offer

• Salary: N200,000 - N250,000 per month. 
• Competitive salary with performance-based incentives.
• Career growth opportunities in a leading hospitality group.
• A dynamic and supportive work environment.
• Employee discounts on food, beverages, and special events.