Quality Assurance Manager at Skipper Eye-Q Hospital

Responsibilities

• Responsible for upholding the highest standards of clinical excellence and patient experience across the hospital.
• Focusing on optimizing operational workflows, such as reducing patient wait times and ensuring the physical upkeep and safety of the facility.
• A key part of mandate will be reputation management—actively monitoring patient satisfaction and Google reviews to drive service improvements.
• By bridging the gap between clinical protocols and administrative efficiency, the Quality Assurance Manager will ensurewe maintain a safe, high-performing environment that earns patient trust and meets all regulatory benchmarks.
• Design, implement, and improve hospital quality standards.
• Analyze data in order to find areas for growth..
• Training, motivating, coaching, and correcting employees to ensure that standards are met.
• Create reports to track progress.
• Formulate strategies to increase productivity.
• Review processes in order to ensure that they align with current trends.

Requirements

• Education: A Bachelor’s degree or Masters degree in healthcare administration, public health or a related field.
• Experience: Proven minimum of 5 years experience in quality assurance within a healthcare or hospital setting.
• Certifications: Certifications in quality management are preferred.
• Skills: Strong analytical, communication, and problem-solving skills, with high attention to details. Excellent leadership and team management abilities.
• Technical Skills: Proficiency in data analysis, reporting software, and Microsoft Office.