Protection Officer at Smiling Hearts Initiatives International

SHI teams are passionately committed to supporting vulnerable communities worldwide, partnering with them to build brighter futures by delivering aid tailored to their specific needs. Our approach is both local and global, multidisciplinary, and context-specific, bridging the gap between Emergency, Rehabilitation, and Development. This ensures that interventions during crises are not only effective but sustainable. Through long-term support staying present in post-emergency settings and engaging local communities—SHI breaks the cycle of poverty and fosters societal progress. Our focus areas include Education, Protection, WASH, CCCM Shelter/NFI, Health and Nutrition, Food Security and Livelihoods, working diligently to enhance the quality of life across regions we serve.

Key Responsibilities

• Provide support to logistics operations and activities, following standard processes and facilitating, directly or indirectly, the effective delivery of food assistance to beneficiaries.
• Support timely ordering and delivery of commodities and supplies to authorised partners and destinations.
• Support management of logistics vendors’ contracting activities including performance monitoring and measurement.
• Respond to a variety of technical queries/requests for support, following standard processes, and obtaining guidance as required, to ensure timely and accurate resolution of all enquiries with a high standard of client service mind-set.
• Contribute to budget preparation, monitoring and revision for all delivery modalities, ensuring adherence to relevant procedures and in compliance with corporate standards.
• Assist in monitoring inventory management processes to track trends and account for the inventory status from source to beneficiary.
• Assist in management of commodity accounting data quality and integrity.
• Support operational pipeline analyses, assessments and operational planning for all delivery modalities.
• Process documentation for execution of logistics operations (e.g. customs clearance, invoice verification), take appropriate actions to resolve operational issues escalating various issues to the supervisor.
• Liaise with internal and limited number of external stakeholders to support efficient logistics operations management.
• Provide guidance to other support staff, in order to assist them in completing standard tasks to agreed standards and deadlines.

Knowledge and Experience 

• Bachelor’s degree in Logistics/Supply chain Management, Social Sciences, or any related field.
• Experience working in humanitarian or development projects in challenging environments, preferably in North East Nigeria.