Programme Manager/Admin Assistant at Regenesys Business School

Job Functions as a Programme Manager

Essential Duties/Key Job Roles and Responsibilities

Include but not limited to the following:

Implementing the Pre, During and Post-programme activities

Pre-programme Activities

• Gathering participant expectations for each programme
• Sourcing and confirmation of Faculty for each programme
• Organising and hosting Pre-programme meeting with faculty
• Organising and hosting Pre-programme webinar with Participants
• Preparation of learning room, facilities and refreshments
• Confirm receipt of payment from participants
• Registration and joining instructions
• Send joining instructions and programme materials to participants

During programme Activities

• Participants feel welcome and are aware of the brand and its products
• Learning experience is in-line with participant expectations
• Timely start and end of all programme activities i.e. sessions, breaks and group sessions etc.
• Learning environment is convenient
• Programme evaluation questionnaires and feedback are received from all participants
• Ensure all participants have completed payment as prescribed in the participant’s payment plan

Collation of referrals

• Monitor programme progress and promptly resolve issues
• Maintain and update participant database
• Handling of day-to-day general office administration including receiving and logging of visitors, maintaining a clean and decent office environment, ensuring that office equipment is well maintained and functional as well as maintaining a proper filing system for documents.

Post programme activities

• Participant follow-up and track post-programme learning and implementation
• Post-programme webinar
• Track Post-programme learning performance of clients on completion of programmes
• After programme review and advise on improvement initiatives
• Take responsibility for graduation and other close-out programmes
• Maintain and update participant database
• Support the marketing of Executive Education Programmes
• Plan and assist with the design and delivery of programmes
• Guide the production of course documentation such as briefing packs, course binders, presentations and any other materials
• Drive debt recovery plans and credit policy
• Manage customer feedback and suggest improvements and changes to the structure, content and delivery of programmes
• Review and advise on improvement initiatives for effective meeting of targets
• Any other specific or adhoc duty to be assigned by the line manager from time to time
• Oversee accreditation of Executive Education programmes or activities
• Build relationships with Human Resource Executives in companies and report on needs identified and obtain feedback on programmes attended

Job Functions Acting in the Capacity of Administrator

• Providing acceptance letter and all necessary documents to enrolling students
• Follow up with calls and email on payment of Academic students
• Ensuring timely recording and accurate processing invoices, receipts and payments in line with company policy.
• Attending to students queries.
• Follow up on students to ensure their payments are up to date.
• Handling of day-to-day general office administration including receiving and logging of visitors, maintaining a clean and decent office environment, ensuring that office equipment is well maintained and functional as well as maintaining a proper filing system for documents.
• Responding to telephone and email enquiries; providing relevant and accurate information about the company’s products and services to enquirers as needed.
• Procurement and safe-keeping of office stationery, marketing materials and consumables; managing inventory levels for same with a view to avoiding stock-outs and supporting smooth business operations.
• Providing administrative and logistics support to all Company events; making reservation of event venues; liaising with service providers with a view to ensuring proper and befitting preparation of event venues; ensuring availability of materials and supplies required for events; coordinating all administrative activities related to company events.
• Maintaining a reliable contacts database for preferred suppliers and service providers.
• Administering the petty cash system and ensuring timely and accurate record keeping in respect of all petty cash transactions.
• Liaising with service providers and vendors with a view to negotiating the best possible deals for the Company whilst maintaining cordial and professional relationships.
• Making reservations with airlines, hotels, transporters, etc. on behalf of team members and visitors as required.
• Providing documentation in respect of all job related activities as required.