Program Manager, Global Sexual Reproductive Health at Clinton Health Access Initiative (CHAI)

Position Summary

• The Program Manager, SRH owns SRH strategy execution and implementation support to a portfolio of program countries, subject to change depending on needs of the portfolio.
• The Program Manager is the primary country focal point (CFP) within the SRH team and leads relationship management with country counterparts. This role reports to the Global SRH Senior Manager and sits within the GSRH Team’s SRH Delivery cluster.
• The Program Manager will partner with other GSRH team members including the Global Supplies Coordination cluster and Operations, Finance and COF Administration cluster to execute to meet the needs of the portfolio.
• The Program Manager is responsible for the below cross-functional responsibilities across GSRH workstream areas. In the future the Program Manager’s portfolio could include a focus on architecting access to services through private sector service delivery channels, scoping new products, people management responsibilities, etc as assigned by supervisor.

Base location is limited to a CHAI program country in Africa. Expected travel is up to 50% travel.

SRH strategy execution and program implementation

• Cultivate and demonstrate deep understanding of country strategic priorities and execution plans
• Maintain knowledge of CHAI’s global market shaping initiatives across products relevant to focal countries to facilitate linkages to country market shaping and product introduction and scale up
• Maintain visibility and in-depth understanding of COF projects implemented by CHAI and non-CHAI stakeholders in focal countries in order to advise on coherence with country introduction strategies and support linkages across national strategy and plans.
• Cultivate deep contextual knowledge of country SRH market stewardship mechanisms in focal countries; make evidence-based recommendations on linkages and transition to global SRH market stewardship mechanism Shaping Equitable Market Access (SEMA).
• Proactively look for opportunities to accelerate transformational impact, including through innovations in financing and technology, for example to sustainably improve last mile distribution of health commodities at scale. Conduct analyses as needed to build comprehension and consensus around high-potential approaches/opportunities.
• Lead/execute tactical support to country teams including
  • Develop and monitor workplans
  • Provide supply chain strengthening technical and analytical support including monitoring national sexual and reproductive health commodity stock levels to flag risks of stock-out and overstock. Develop mitigation actions and solutions with global procurers and donors as needed and support execution of evidence-based forecasting and quantification of products using best-practice assumptions.
  • Develop evidence-based, rational product introductions plans that are validated by country government stakeholders. Design and execute plan costing. Map resources back to product introduction plans. Execute gap analyses and regularly monitor and communicate on funding gaps to both country and global stakeholders.
  • Other hands-on analytical and technical execution or advisory, working across the matrix with the Global Markets Team, the Applied Analytics and Implementation Sciences Team, the Clinical Services Team and others to develop national strategy, guidelines and training materials; product registration and tendering; routine national forecasting and quantification; product procurement; stock monitoring and data trend analysis; health service and HR data management and trend analysis; improvement of data management systems; and implementation of service delivery scale up.

Measurement, analytics, reporting and communicating results

• Measure and track key SRH indicators (e.g. uptake of key contraceptive methods; service coverage and readiness; stock on hand, consumption and procurement data; other grant logframe/ results framework indicators)
• Regularly review and communicate progress against workplans, KPIs and milestones and make recommendations on strategy execution and trouble shooting based on analysis of program and external data and evidence
• Lead development of high quality, polished donor and external stakeholder narrative report outputs that integrate robust data analysis and interpretation. Key reports currently include annual grant reporting for BMGF and FCDO and quarterly reporting to the HIUD Global Steering Committee and the DMPA-SC Access Collaborative.
• Draft succinct written status updates for internal and external stakeholders that communicate achievements, progress, risks and opportunities. Disseminate through agreed channels.

Portfolio performance management

• Proactively and effectively flag delays to implementation of country and product workstream workplans and key project deliverables/outputs, and communicate implications with respect to program outcomes and grant KPIs and milestones
• Act with urgency to foster alignment on and shared understanding of risks; escalate risks as needed horizontally and vertically across the matrix to solve pressing issues Make evidence-based and well-reasoned recommendations to solve problems. Proactively manage the feedback loop by communicating how risks have been addressed

Grant ownership and project administration

• Execute Grant Owner R&R as specified in GSRH Grant Management R&R guidelines as assigned
• Establish/maintain low level of effort processes to track and communicate priorities and tasks, minimizing transactional work and optimizing efficiency and effectiveness in team processes

Thought leadership

• The GSRH team focuses on downstream aspects of product introduction and liaises closely with the Global SRH Markets Team to provide key information and input on upstream activities (e.g. product commercialization strategy, regulatory strategy, global forecasts). The Manager will provide technical support and consultation as needed on country market shaping opportunities
• Make informed recommendations based on knowledge of national plans and guidelines, health workforce systems, supply chain and logistics systems, data management systems, private sector landscapes, and other knowledge areas as assigned
• Represent CHAI in key external facing forums as assigned
• Develop knowledge products and papers to execute the GSRH team’s priorities related to influencing within and outside of CHAI in alignment with team plans. Complete knowledge focal point responsibilities as outlined in the
• SRMNH knowledge map

Additional Responsibilities

• Anticipate bandwidth constraints and resource needs that impact on country portfolio; proactively advise on resource requirements, working with supervisor to identify additional resources as needed to execute deliverables on time to agreed deadlines
• Execute other technical assistance based on need and program priorities
• Exemplify SRH team norms and contribute to key internal team operations and culture-building initiatives such as Diversity, Equity, and Inclusion
• Assist with hiring, onboarding and mentoring of team members as requested
• Maintain excellent relationships across the CHAI matrix, demonstrating sensitivity and cultural competency
• Travel to program countries to collaborate with teams and travel other countries for internal and external meetings
• Master’s degree with a minimum of 5 years of experience in a demanding, fast-paced and results-oriented environment or Bachelor’s degree with 6+ years work experience in a demanding, fast-paced and results-oriented environment.
• Excellent written and oral English communication skills
• Intermediate to high level Microsoft Excel and STATA skills and high level of proficiency in PowerPoint and Word
• Strong analytical, problem-solving, and quantitative and data visualization skills, and ability to use data to inform program development and strategy
• Willingness to work with a geographically dispersed team across multiple time zones
• Demonstrated ability to consistently deliver to agreed upon deadlines
• Demonstrated ability to synthesize complex information and technical or scientific evidence into easy to digest key takeaways and actionable recommendations tailored for the audience
• Demonstrated practice of consistently seeking alignment with supervisor on priorities and tasks
• Demonstrated ability to ruthlessly prioritize by consistently identifying and executing highest impact activities
• Proactively communicate bandwidth constraints and work with supervisor to triage as needed to keep ball rolling
• Proactively flag and escalate risks and bottlenecks to foster alignment around collective response
• Exceptional diplomatic and interpersonal skills to facilitate challenging conversations and achieve alignment
• Strong writing skills and attention to detail; ability to develop a polished, high quality and ready to share output with senior audiences in one turn around
• Ability and willingness to travel frequently to program countries

Preferred experience

• Experience working in management consulting, investment banking, or similar fast-paced, output-oriented environments
• Excellent written and oral French communication skills
• Experience leading the development and management of grants
• Experience with MS Power BI a plus
• Demonstrable passion for CHAI’s mission to save lives and eliminate preventable deaths, including by scaling access to affordable and high quality sexual and reproductive health products and services