Product support officer at Parkway Microfinance Bank Limited

Job Responsibilities

• Develop knowledge and understanding of products and ensure a continuous improvement philosophy.
• Work with the relevant Product Owner to ensure that product data and information is current and accurate.
• Manage Product administration request from corporates/customers/product owners such as configuration request, chargeback, onboarding, access forms, KYC etc
• Work with the relevant Product teams; set up all new product ranges in the system to support the Product Introduction process in line with the Project timescales.
• Support the Product team with periodic customer feedback.
• React promptly to all system updates & maintenance requests from the Product team and Production team
• Ensure all required products data are accurate and up-to-date
• Work with Customer service and the Production team to discuss continuous process improvement.
• Manage and remove obsolete products/options.
• React promptly to all product updates & features requests from the Product team, customer and Production team
• Build strong connections between the product and user-facing teams; customer support and coordinate smooth, high-quality product feature launches
• Learn more about users and helping them to get the best out of the product e.g. product enablement.
• Provide feedback on brand new processes or improve existing processes related to the products.

Requirements

• 1 to 3 years experience working in a software company within the product or similar function
• Knowledge of project management tools
• Strong time management skills
• Good communication skills along with the ability to effectively collaborate with cross functional teams
• Comfortable multi-tasking and supporting multiple projects
• Intermediate to an advanced working knowledge of Microsoft Office desktop applications, inclusive of Excel, Word, Access, PowerPoint and Outlook.