Manager, Product Design at Reliance HMO

The Role

• The role is responsible for driving a high-quality, user-centered design practice across the organization. This includes owning and evolving the design system, ensuring consistent design processes, leading a high-performing design team, and collaborating with cross-functional stakeholders to create exceptional user experiences aligned with business goals. For more details, please see Key responsibilities.

What You'll Do

• Own and continuously improve the organization’s design system, ensuring consistency across all products and platforms.
• Establish and enforce design standards, best practices, and processes across teams.
• Promote proper use of design patterns and guidelines to maintain quality and scalability.
• Ensure all design work follows the defined end-to-end design process, including user research, service design mapping, persona development, user flows, prototyping, testing, and QA validation.
• Maintain high-quality and consistent design outputs across all deliverables.
• Drive continuous improvement of user experience by leveraging user insights, data analysis, usability testing, and customer feedback.
• Identify opportunities to enhance and optimize user journeys across products and services.
• Lead user and market research to understand user behavior, needs, and expectations.
• Conduct competitive analysis to identify gaps, opportunities, and best practices.
• Translate insights into actionable recommendations that inform product and design decisions.
• Lead, mentor, and develop a high-performing design team.
• Set clear expectations, provide feedback, and support career growth within the team.
• Support hiring and onboarding of design talent aligned with team and business needs.
• Collaborate closely with Product, Engineering, Marketing, and other stakeholders to align design with business and product goals.
• Facilitate alignment through workshops, planning sessions, and continuous communication.
• Clearly communicate design direction, decisions, and rationale to stakeholders through presentations and documentation.
• Represent the design team across the organization and ensure strong stakeholder alignment.
• Stay up to date with industry trends, tools, and best practices.
• Integrate relevant innovations into the design system, processes, and team capabilities.

Requirements

What You'll Bring

• Minimum 6 years of experience
• Minimum 2 years of experience in leading and managing a team of designers
• Proven experience in a senior UX, Product Design, and Design Leadership role, within a digital product environment.
• Proficiency in Figma
• Proficiency in UX methodologies and using tools like Maze. Ability to translate research insights into actionable recommendations and design improvements.
• Experience leading a design team and managing end-to-end design processes with design systems.
• Track record of delivering design work on time and to specification, with thorough documentation suitable for engineering handoff

Nice to Have

• Worked in scale ups and conducted research to ensure product market fit when launching in new markets.