People Experience Advisor at Mondelez International

How You Will Contribute

• You will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service and ensuring that all requests are fully understood. In this role, you will work within service level agreements, communicating when cases are escalated. In addition, you will be responsible for the accurate collection of case details and employee data, provide general information on policies and procedures, and answer questions based on FAQs. You will also be asked to provide feedback and propose improvements in your area of responsibility and to record and track cases in the case management system, assigning a severity level and following through to ensure that cases are resolved and that service level agreements can be measured and improved. This role requires you to comply with quality assurance and data protection activities.

What You Will Bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Customer service
• Working in a shared service organization
• Working with case management systems
• Your area of process specialism
• Active listening skills
• Asking questions based on end-user scenario and judgment skills to respond to all types of employee-related questions
• Multi-tasking and managing a fluctuating workload
• Operational excellence
• Proficiency in WORKDAY skills.

More About This Role
What you need to know about this position:

• In this role, you will work within service level agreements, communicating when cases are escalated.
• You will be responsible for the accurate collection of case details and employee data,
• Provide general information on policies and procedures, and answer questions based on FAQs.
• You will also be asked to provide feedback and propose improvements in your area of responsibility and to record and track cases in the case management system, assigning a severity level and following through to ensure that cases are resolved and that service level agreements can be measured and improved.
• This role requires you to comply with quality assurance and data protection activities.
• Record Keeping: Maintain accurate employee records and ensure documentation is issued in a timely manner. You will be responsible for coordinating both E-filing & Hard filing documentations of all employees. Also responsible for Time & Attendance processing.
• The onboarding of employees on Workday will be a sole responsibility.
• Supporting various People Team engagements, which are key and measurable e.g. assisting with performance reviews training sessions, contributing to initiatives that foster a positive work environment, all of which should be tracked with clear metrics to demonstrate the role's value.
• Monthly support to the payroll team.
• HR Projects: Lead or support various people-related projects to improve HR practices and initiatives.
• Fully responsible for end-to-end recruitment for Blue Collar jobs.
• And other assignments as may be assigned within the team.

What extra ingredients you will bring:
Education / Certifications:

• Bachelor's Degree required; First Degree in BSC/HND
• A member of professional body: CIPM

Job specific requirements:

• Minimum 3-4 years of experience in Human Resources, Benefits, preferably in a unionized manufacturing environment
• Familiarity with HR systems, processes and practices preferred (e.g. Workday, SAP)
• Proficient skills in Microsoft Excel preferred (Pivot tables, Filtering and Sorting Cells)
• Strong analytical skills, including demonstrated data analysis and interpretation skills required
• Strong accuracy and attention to detail
• Self-directed, effective multi-tasker, problem solver and able to manage fluctuating workload
• Proactive personality who takes initiative
• Team player with demonstrated excellence in communication, interpersonal, and customer service skills
• Ability to lead and/or facilitate business process improvements
• Lean Six Sigma knowledge preferred