Payment Terminal Customer Associate at Karrabo Financial Solutions

Location: Lagos Island, Lagos

Role Summary

• We are looking to employ a passion driven and detail-oriented Payment Terminal Customer Associate who would work with team member to drive business growth and increase company sales.
• He/she will be responsible for frontline support to clients, analysing client database, providing information on our product/services and responding to inquiries, tenders to increase organizational efficiency, sustainability and profitability.

Key Responsibilities

• Receive and process customers’ requests in a professional and courteous manner
• Handle all clients’ inquiries at first point.
• Conduct on-call training for Agents and Merchant to improve product knowledge
• Ensure all POS terminal queries are promptly resolved within the team’s Service Level Agreement
• Monitor terminal dashboard/database to ensure that all terminals are operational and optimised in accordance with goals and objectives
• Create a relaxed atmosphere for clients on their visit to the company.
• Attend to all support calls 24 hour a day and 7 days a week (public holidays and weekend inclusive)
• Maintain a database of current and potential merchant/client account information and update all client communications including calls, emails and meetings using CRM application (a good knowledge of accounting software is required).
• Prep and configure all brands of terminals and ensure terminals are confirmed okay before deployment
• Assists in setting up new client accounts
• Performs additional duties when required, including drafting brochures and organizing the filing system

Qualifications and Requirements

• OND in Business Management or relevant field.
• Experience - Minimum of 24 months in a similar role within the Non-Banking Financial Sector
• Proven experience working in a Business Development role in a similar role
• Proficiency in all Microsoft Office applications and CRM software.
• The ability to work in a fast-paced environment and Eye for detail and a self-starter
• Excellent analytical, problem-solving and management skills.
• Effective communication skills.