Patient Services: Front Desk & Patient Support Services at Lagos Executive Cardiovascular Clinic

Location: Lekki Phase 1, Lagos

Job Description
Assist patients with requests for information, complaints, making appointments, and resolving issues

• Collect copays and deductible payments, billing correspondences.
• Maintain and update patients referral information.
• Ensure patients forms contain all necessary billing information
• Maintaining a positive, empathetic, and professional attitude toward patients and medical professionalsat all times.
• Responding promptly to patientsinquiries.
• Communicating with patients through various channels.
• Acknowledging and resolving patients complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests from medical officers, consultants and management team.
• Keeping records of patients interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure patients satisfaction and provide professional customer support.

Requirements
Education:
Candidates should possess a minimum of HND qualification.

Experience:

• Must have at least one year work experience in Healthcare customer relations.
• Must have experience with dealing with stakeholders involved in healthcare delivery.
• Must possess in-depth knowledge of customer service and billing.

Required Skills:

• Ability to work with little or no supervision
• Must have a good grasp of Microsoft office tools (Excel, Word, etc)
• Must have a good grasp on the use of EMR (Electronic Medical Record).
• Must reside between Lagos Island and Lakowe or within proximity of Lekki Phase 1.
• Must have a good command of written and spoken English
• Must be smart, good looking, time-conscious and possesses good interpersonal relationship
• Must be a good manager of time, resources, people and situations.