Patient Relationship Executive / Receptionist at Skipper Eye-Q Hospital

Job Responsibilities

• Patient Greeting & Registration:Welcoming patients and updating demographic information.
• Scheduling:Booking, rescheduling, and cancelling appointments, including coordinating with specialized staff.
• Check-in/Check-out:Verifying insurance, obtaining authorizations, processing payments, and scheduling follow-up appointments.
• Service Coordination: Coordinating with doctors, nurses, and other departments to ensure smooth patient flow, timely investigations, and efficient discharge processes.
• Medical Records Management:Maintaining Electronic Medical Records (EMR), scanning documents, and preparing patient charts.
• Patient Care:Assisting with patient inquiries, providing information on procedures, and managing patient flow to ensure a quiet, calm environment.
• Administrative Tasks:Managing faxes, emails, and ensuring the lobby is clean.

Key Requirements

• Experience: Previous experience in a medical office or customer service setting is preferred (typically 1-2 years).

Skills:

• Proficiency in EMR systems and Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Basic knowledge of medical terminology.
• Attributes:Empathy, professionalism, attention to detail, and a team-player mentality.