Outlet Manager at Fab Juice Bar

Description:  

• The Manager ensures that the store delivers the best customer experience.  
• Responsible for communicating and upholding company standards and leading by example for delivering the Fab Juice Bar Service Guarantee.  
• Ensure that team members consistently execute the basics in punctuality, dress code friendliness and cleanliness.  
• Major emphasis is to support customer retention by advocating for the best customer experiences and operational processes in the store.  
• Develops a strong team of employees that delivers on company goals and reflects its values.
• Responsible for the successful attainment of set targets (e.g. customer service, cleanliness, revenue, customer retention, etc.)  
• Ensures that the store is well equipped, and provides a clean and safe environment for both customers and employees    

Essential Duties & Responsibilities:  

SERVICE MANAGEMENT  

• Ensure that all customers are delivered a high customer service experience  
• Proactively engage customer base, regularly greet and interact with customers, and conduct customer satisfaction surveys under company guidelines  
• Resolve Customer concerns and complaints in a professional manner within Fab Juice Bar corporate parameters  
• Monitor the store facilities for appearance and equipment and resolve or escalate issues that detract from the customer experience     
• Instill a sense of common responsibility and teamwork across operational staff to improve the staff and customer experience

STORE ADMINISTRATION

• Drive store efforts in achieving revenue goals.
• Work with appropriate media units in planning and implementation of promotions and merchandising
• Ensure operations staff members follow all policies and procedures to ensure a clean, safe and productive environment.
• Ensure that only team members who have completed the appropriate training work in the store Implement new operational procedures in the store and follow-up with compliance checks by monitoring store systems and employee performance
• Mediate staff relations matters for all operations staff members
• Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Staff Check-in, Computer Check-in, Telephone Inquiry, Customer data capture, Master Appointment Book, Cash Handling, Member ID Cards, etc.
• -Maintain an efficient Kitchen, Store and back office.
• Prepare daily paperwork, task, daily motivation and staff shift scheduling.
• Provide daily, weekly and monthly report on all matters to the CEO
• Supervise order and maintain all supplies in conjunction with store keeper
• Supervise point-of-sales (POS) operations and file daily and weekly store revenue reports
• Responsible for proper inventory receiving and inventory control activities according to company guidelines in conjunction with store keeper.
• Supervise or Prepare inventory reports
• Staffing and Development Maintain a fully engaged and high performing member service team that aligns with company values and goals Hire (with Management’s approval) qualified team members, team leads, etc. Conduct weekly (or as-needed) meetings with direct reports to review key performance index and offer direction, motivation and guidance toward achieving individual and company goals

Qualifications:

• minimum 2 years experience
• Strong interpersonal and communication skills, including proper telephone etiquette
• Possesses strong organizational skills to execute and prioritize multiple tasks
• Understands basic record keeping practices and procedures
• Experience operating office equipment such as computers, calculators, and photocopiers.
• Must be computer proficient with basic skills in Word and Excel