Operations & Support Lead  at Trainlance

Position Summary

•  The Operations & Support Lead reports to the chief executive officer (CEO) supporting the CEO with aspects of the operations, administrative and support functions. The goal of this position is to secure the functionality of certain business units to drive extensive and sustainable growth. Specifically the Corporate Training, People and Support & Admin Business unit 

Position Responsibilities

 The Operations & Support Lead performs a wide range of duties including some or all of the following:

•  Plan, Develop and implement long-term goals and objectives to achieve the successful outcome of the workings of the following business units (People; Support & Administration; Corporate Training)
• Work closely with the CEO & senior management team to create, implement and roll out plans for operational processes
• Collaborate with the CEO in setting and driving organizational vision, operational strategy, and hiring needs
• Translate strategy into actionable goals for performance and growth
• Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met
• Analyze internal operations and identify areas of process enhancement
• Maintain and build trusted relationships with key customers, clients, partners, and stakeholders
• Coordinating with the People business unit to ensure the success of recruitment and retention policies and processes 

REQUIREMENTS

• Creative and critical thinker
• Ability to network to build and develop strong relationships and social connections with stakeholders and partners on behalf of the company
• Storytelling and thought leadership
• Effective Communication
• Leadership skills
• Problem Solving Skills
• Strategic Thinker
• Financial literacy
• Delegation
• Teamwork and collaboration
• Time/self- management
• Organize and Plan track details, data, information and activities.
• Self-starter, with proven ability to produce results within budget and time deadlines
• Bachelor’s Degree in related fields and an MBA is a huge plus