Operations Officer at IRW Nigeria

Role Summary

• As an Operations Officer, your primary responsibility will be to oversee the daily operations of the business, ensuring efficient production, distribution, and customer satisfaction.
• You will collaborate with cross-functional teams to maintain product quality, streamline processes, and drive operational excellence.
• Your role is crucial in supporting business growth while upholding high standards of service and operational efficiency.

Responsibilities

• Coordinate and manage daily production schedules to ensure timely delivery of fresh, high-quality drinks.
• Oversee inventory levels of raw materials and finished products, ensuring adequate supply to meet customer demands.
• Monitor and ensure compliance with food safety, quality, and operational standards.
• Collaborate with sales, marketing, and logistics teams to align operations with business objectives.
• Identify and implement process improvements to enhance operational efficiency and reduce costs.
• Maintain accurate records of production activities, inventory, and deliveries.
• Resolve operational issues and address customer concerns in a timely manner.
• Conduct regular inspections of equipment and facilities to ensure optimal performance and compliance.
• Train and supervise team members to maintain a high standard of performance and accountability.
• Prepare and present operational reports to management, highlighting key metrics and areas for improvement.
• Handle customer requests.

Requirements

• Candidates should possess an OND qualification
• 1-2 years experience in operations, preferably in the FMCG or food and beverage industry.
• Strong organizational and time management skills.
• Proficiency in inventory management and operational tools.
• Excellent problem-solving and decision-making abilities.
• Knowledge of food safety regulations and quality standards.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Proven ability to manage teams and improve operational workflows.