Night Duty Manager at La Campagne Tropicana Beach Resort

Job Description

• As a Night Duty Manager, at the resort, you will oversee the operations and ensure a smooth and secure environment during the night shift.
• Your role is crucial in providing exceptional service, managing staff, and addressing any issues that may arise during the night.
• The successful candidate will be a hands-on, detail-oriented individual with strong leadership skills and a commitment to maintaining high service standards.

Responsibilities
Night Operations Oversight:

• Supervise and manage all night operations, ensuring standards and procedures are followed, especially food and beverage operations.
• Ensure all night duty staff are at their duty post as when due.
• Conduct regular patrols to monitor activities and address any issues promptly.

Guest Services:

• Ensure the delivery of exceptional customer service to guests during the night.
• Check-in guests, address and resolve guest concerns or requests, ensuring a positive guest experience.
• Setup breakfast and ensure it is served by 6:30 am

Emergency Response:

• Be the point of contact for emergencies during the night shift.
• Coordinate and execute emergency response plans as needed.

Night Audit:

• Oversee night audit processes, including reconciling accounts, verifying guest information, and generating reports.
• Ensure accuracy in operational records.

Communication:

• Maintain clear and effective communication with all departments and staff.
• Provide updates on nightly operations and incidents to relevant stakeholders.
• Escalate incidents to the resort manager.

Problem Resolution:

• Address and resolve issues that may arise during the night, including guest complaints, maintenance problems, and operational challenges.
• Collaborate with other departments for effective problem resolution.

Qualifications

• Minimum of 5 years experience in a supervisory or managerial role, preferably in a hotel or hospitality setting.
• Excellent leadership and communication skills.
• Strong problem-solving abilities and attention to detail.
• Familiarity with night audit processes and hotel management systems.