National Channel Manager at Rosabon Financial Services

Scope and Impact

• The national Channel manager is grossly charged with ensuring the company has a properly structured and effective sales channels as well as optimal sales executives across all assigned sales departments and locations of the group.
• He/she must ensure that systems are developed and implemented, drive sales performance within the organization, ensure that the organization’s vision and mission are effectively and regularly communicated and translated via an effective sales structure and process and positive results.
• He/she is basically responsible for driving the corporate and business strategy of the organization, and improving the bottom line of the organization by developing, implementing and ensuring an effective and efficient sales strategy, structure and process via the assigned risk asset creation department.

Job Summary

• The National Channel Manager drives, and optimizes Asset Creation Team performance on objectives across all regions and branches. He/she ensures systems are put in place to measure and ensure optimal performance of sales executives, teams and departments, and that appropriate recommendations are made for high performance.
• The NCM ensure relevant sales strategies are developed, reviewed and maintained regularly to meet market and stakeholders’ demands, while seeing to it that monthly timelines, goals and targets are met and exceeded across regional branches, and that the company has effective sales strategies implemented across the regional branches at all times.

Duties & Responsibilities

• Manage day-to-day Consumer Credit team operations, monitor performance of the set territories.
• Liaise with core sales staff within the region to optimize leads generations and conversion.
• Forecast, plan, recruit and maintain capacity plan for the Asset Creation team in all regions.
• Conduct deep-dive analysis on key growth indicators for products, people and process.
• Generate and contribute via market analysis and customer perception on new products.
• Motivate, train and maintain a healthy and effective workforce
• Identify, develop, and implement process change towards improving customer satisfaction and sales efficiency etc.
• Manage Lead Management System (LMS); create optimal conversion strategy on leads.
• Work closely with the Strategy and Marketing department to ensure consistency in the look and structure of sales collateral materials, packages and proposals etc.
• Develop monthly sales incentive programs for both Brokers & RSE to increase performance and drive results.
• Facilitate large meetings with IMTTs and Brokers (differently) with such topics as training, compensation, products or customer experience.

Primary:

• Intervene in policy modifications and amendments deliberation with stakeholder; ensuring that alterations are feasible, optimal, and efficient-risk proof idea. Focus on minimizing policies that hamper Sales performance with clear logical facts.
• Ensure that all qualified leads on LMS are distributed by Core Sales staff (Channel Managers and Regional Supervisors). Assign leads if lapses are noticed.
• Follow up with information on the time based trackers (Credit Admin) to correct lapses in service delivery and ensure adherence to timelines.
• Interact with the workforce effectively to educate, correct, and ensure high delivery on the job.
• Escalate when necessary, negative client experience issues that affect the brand position.
• Recruit and maintain workforce strength across regions.

Secondary:

• Manage RSE and Telesales team performances and delivery on the job.
• Liaise with touch points across the group for effective team flow; Admin, Risk, Audit, HR, Operations, Systems team etc.
• Conduct Regional Performance visit to the regions and drive erformance.
• Prepare and compute monthly salary workout.
• Conduct appraisals and team mentoring sessions.

Qualifications / Requirements

• HND / B.Sc / M.Sc in a related field
• 10 years+ of progressive experience in sales and marketing domain, preferably in the financial sector
• Professional training/certification/membership will be an added advantage.

Job Knowledge:

• Proven experience and success in recruiting and retaining a high performance sales team and a demonstrated ability to lead and manage a diverse sales team.
• Proven business analysis/ judgment with the ability to proactively manage business and P&L to meet objectives.
• Demonstrated ability to build, implement and achieve sales plans and objectives.
• Demonstrated ability to professionally develop and coach team members.
• Successful previous experience as a sales manager preferably in, consistently meeting or exceeding targets.
• Relevant knowledge of the company’s business, market and competitors
• Knowledge of principles and processes for providing customer services. This includes customer needs assessment and evaluation of customer satisfaction.
• Successful experience building a go-to-market strategy, corporate sales plan and growing a channel
• Successful experience selling financial/related products and services to direct consumers, groups or businesses.
• Successful experience monitoring and evaluating sales team progresses against stated expectations, in addition to aligning and changing behavior with performance expectations
• Experienced managing a large team of sales people and departments
• Experience managing high net-worth/key customer relationships and closing strategic opportunities
• Successful experience utilizing a CRM to manage team sales tasks, pipeline, and closing data
• Experience providing status reports periodically, with market and customer feedback to the corporate leadership team.

Skills / Competencies:

• Demonstrated strong oral and written communication skills.
• Solid understanding of the financial market and products.
• Exceptional negotiation skills.
• Ability to build positive working relationships, both internally and externally.
• Ability to effectively present information and negotiate with all levels of management.
• Strategy development, project management, problem solving, and change management skills.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills
• Successful previous experience as a sales manager preferably in, consistently meeting or exceeding targets
• Sound Leadership capabilities, with a high level of persistence and integrity.
• Highly motivated and passionate about sales with a genuine drive to succeed.
• Knowledge of principles and methods for sales and management.
• Ability to understand business requirements of senior decision makers and board members.
• In-depth knowledge of marketing techniques and best practices.
• Excellent negotiation and leadership skills.
• Outstanding written and verbal communication skills
• Previous experience of driving sales ideally across all company products.
• Excellent verbal and written communication skills.
• Detail oriented and ability to prioritize and multitask.
• Strong sales, analytical, organization and people skills
• Proficient in Microsoft Office suite and other applications
• Ability to adapt quickly to new technologies, products and procedures Ability to work and thrive in a multi-tasked and fast-paced environment.
• Professional “get it done” attitude and work ethic.
• Demonstrated ability in all aspects of sales and leadership
• Ability and experience initiating and closing deals.