Membership Officer at Nigerian British Chamber of Commerce

About the Job
The Membership Officer is responsible for:

• Ensuring the implementation of initiatives necessary to achieve the mission of the Chamber.
• Developing initiatives to educate new and existing members on the activities and benefits of membership of the Chamber.
• Developing and implementing membership retention strategies including loyalty programs approved by the Council.
• Supporting the Chamber, in developing and managing relationships within the Chamber and with Members.
• Working alongside the Membership team to implement new tools to increase leads and Chamber revenue
• Preparation and dissemination of high-quality information through the monthly member’s bulletin.
• Initiating and nurturing networks, relationships and alliances with corporate organizations and potential members.
• Identifying, Researching and Suggesting potential Members for admission into the Chamber.
• Developing and managing the process for member feedback on programmes and services.
• Ensuring quality and timely submission of periodic Membership and Project Performance Reports as per desired standards and guidelines.
• Maintaining membership records
• Devising evaluation strategies to monitor the performance of Members, and recommending relevant improvements as appropriate
• Coordinating new member orientation.

Job Requirements and Specification
Education:

• A First Degree in Social Sciences, Management, Administration or a related field. Post-Graduate qualification is an advantage.

Experience:

• A minimum of 5 years relevant experience in Membership or Client Relationship Management role
• Proven Experience relevant in a managerial position
• Thorough understanding of client relationship management techniques and methods.
• Experience in coordinating, monitoring, evaluating and impact assessment of programmes and initiatives.
• Experience in raising and managing funding from diverse sources.

Essential Knowledge:

• Working knowledge of MS office and data analysis.
• Excellent understanding of developing partnerships, developing relations and maintaining networks and connections.
• Proficiency in the use of IT Tools.

Essential Skills:

• Excellent Client Service Skills.
• Networking and Social Skills
• Sales and Marketing
• Strategic thinking
• Highly organized and detail-oriented
• Excellent verbal and written communicator
• Fluency in written and spoken English
• Excellent Presentation skills
• An analytical mind-set with great problem-solving abilities
• Planning, Organization, time management and coordination
• Crisis management and conflict resolution
• Results-focused, a self-starter, energetic and able to work with minimum supervision
• Ability to manage multiple projects and work under tight deadlines.