MD Key Account Management Officer at Ikeja Electricity Distribution Company

Role Purpose

• This role wiill be responsible for assisting MD Key Account Management supervisor in carrying out day to day activities.

Responsibilities

• Assist in creating, developing and maintaining highest quality relationships that include creative structuring of solutions that meets maximum demand customer needs.
• Assist in managing an assigned portfolio of maximum demand consumers, ensuring maximization of potential from each account.
• Assist in consumer complaints pertaining to MD consumers.
• Customer lodging related to MD customer.
• Assist in customer complaint resolution.
• Interacting with the MD customer regularly.
• Preparation of MIS reports for MD customer care.
• Collate, analyse, and present data as it relates to key functions of the Unit
• Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs.
• Perform other duties as assigned by the unit Head or Head of Department
• Perform other duties as assigned by the unit Head or Head of Department.

Minimum Qualifications

• This role requires a First Degree or its equivalent Diploma qualification
• Requires minimum of 1 year relevant work experience with knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Technical Competencies:

• Key Account Management
• Electricity Regulations and Policies
• Business Intelligence
• Customer Focus
• Customer Support
• Management Information Systems (MIS)
• Date Gathering & Analysis
• Behavioral Competencies
• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus