Job Vacancies at Ikeja Electricity Distribution Company (IKEDC)

Role Purpose

• This role wiill be responsible for assisting MD Key Account Management supervisor in carrying out day to day activities.

Responsibilities

• Assist in creating, developing and maintaining highest quality relationships that include creative structuring of solutions that meets maximum demand customer needs.
• Assist in managing an assigned portfolio of maximum demand consumers, ensuring maximization of potential from each account.
• Assist in consumer complaints pertaining to MD consumers.
• Customer lodging related to MD customer.
• Assist in customer complaint resolution.
• Interacting with the MD customer regularly.
• Preparation of MIS reports for MD customer care.
• Collate, analyse, and present data as it relates to key functions of the Unit
• Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs.
• Perform other duties as assigned by the unit Head or Head of Department
• Perform other duties as assigned by the unit Head or Head of Department.

Minimum Qualifications

• This role requires a First Degree or its equivalent Diploma qualification
• Requires minimum of 1 year relevant work experience with knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Technical Competencies:

• Key Account Management
• Electricity Regulations and Policies
• Business Intelligence
• Customer Focus
• Customer Support
• Management Information Systems (MIS)
• Date Gathering & Analysis
• Behavioral Competencies
• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus

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Role Purpose

• This role will be responsible for assisting Backend specialist, coordinate and resolve post metering issues in the respective Business Units.

Responsibilities

• Ensure quality standards on all metering initiatives are met from both self and officers in the back office.
• Ensure daily validation and evaluation of the survey/installation.
• Check for consistency in survey/installation and reporting.
• Ensure closure of Non-conformance by the subcontractors or NMD reps at the various BUs.
• Weekly Performance reporting.
• Generation of quality of all metering activities & analyze the report.
• Escalation of issues to relevant teams which include BU Vigilance Teams, QAQC Surveillance Team and Others.
• Ensure field operation performance and compliance to policies.
• Submission of weekly evaluation report to QAQC Field unit. Team with List of installation to be visited for surveillance
• Update resolution feedbacks received from cross functional units.
• Carrying out all other functions as designated in line with achieving the departmental objectives.
• Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs.

Minimum Qualifications

• First Degree in Social Science/ Engineering
• Requires minimum of 1 year post qualification experience 
• Technical Competencies
• Maximum Demand Meter Reading skills
• Maximum Demand (MD) Meter Installation & Maintenance skills
• Electricity Regulations and Policies
• Business Intelligence
• Energy Loss Reduction Techniques Management
• Data Gathering and Analysis
• Behavioral Competencies
• Communication and Interpersonal Relations
• Supervisory/Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus.

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Role Purpose

• This role is responsible for routine meter inspection and early diagnosis of customer energy meter to detect energy theft.

Responsibilities

• Installation of LV/HV-CT Operated, whole current and Panel Meter.
• Re-certification of Maximum Demand meters to reduce Ikeja Electric ATC&C losses.
• Commissioning of installed Maximum Demand meters for billing processes.
• Maintenance of Maximum Demand meters.
• Retroactive billing and incremental revenue based on the re-certification exercise.
• Tariff Reclassification of MD customers.
• Generation of monthly billing analysis exceptions for Ikeja Electric.
• Supervision of monthly meter reading process.
• Routine Inspection and quick diagnosis of customer energy meter to detect energy theft.
• Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
• Assist in carrying our other duties as requested by the Unit Head / Head of Department.

Minimum qualifications

• Bachelor’s Degree / HND in Electrical / Electronics / Power Engineering
• Minimum of 1 year relevant work experience from a related sector / organization with demonstrable understanding in MD Metering.

Technical Competencies:

• Maximum Demand Meter Reading skills
• Maximum Demand (MD) Meter Installation & Maintenance skills
• Electricity Regulations and Policies
• Business Intelligence
• Energy Loss Reduction Techniques Management
• Data Gathering & Analysis.

Behavioral Competencies:

• Communication and Interpersonal Relations
• Supervisory / Managerial Skills
• Problem Solving and Decision Making
• Managing Resources
• Business Focus.