Manager - Quality Assurance and Compliance at MTN Nigeria

Mission

• To lead, coordinate and supervise the planning and execution of quality assurance activities of the Information Technology division.
• To lead and supervise the implementation of IT governance structures in the execution of Audit, Risk, Compliance (ARC); process quality, project quality and other internal controls framework

Description

• Oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability for all IT deliveries, processes and vendor/partner management. 
• Support Quality Management System (QMS) implementation activities within the IT division.
• Lead the implementation, monitoring and review of the Quality Strategy, Quality & Governance Framework and Quality plans in line with IT strategic focus, objectives and priorities.
• Ensure the Quality Strategy, Quality & Governance Framework and Quality plans support continuous improvement and the delivery of high standards of IT services to business needs. 
• Develop, implement, and manage processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
• Identify and set appropriate quality standards and parameters for products.
• Communicate quality standards and parameters to QA team, product development team, and other appropriate staff.
• Liaise with Quality Assurance (QA) personnel to ensure that Quality Assurance processes are implemented and adhered to within the IT 
• Prepare and evaluate QA reports and make recommendations for best practice and facilitate the identification of solutions.
• Update QA review work programs/checklists promptly, frequently and appropriately for the various processes and activities within the IS function.
• Responsible for the development and delivery of quality KPI scorecards/dashboards by working with all IT units to develop appropriate quality metrics and indicators to promote continuous improvement in the quality delivery to support business needs 
• Review and approve the QA assessment reports of QA personnel.
• Lead in the management of IT Audit, Risk and Compliance framework and activities
• Review the recommendations of the internal audit and fraud exercises as they relate to IT policies, standards and guideline and ensure accountability from the audit or risk owners.
• Support the implementation of internal and external audit recommendations that affect IT division and ensure closure of all open audit and risk findings.
• Actively engage with internal and external stakeholders to ensure the IT divisional performance is maintained in delivering all aspects of Quality Improvement 
• Create and maintain a catalogue of existing Services offered by the organization
• Lead the negotiation of Service level agreements with vendors and partners and monitoring to ensure agree service levels are met
• Education:
• First degree or HND in Electrical/Electronics, Computer Engineering or IT related discipline
• Professional Certification in of any or the combination of the followings: ITILv4, COBIT, TOGAF, PMP, SCRUM, Agile, CISA, ISO 9001, ISO 27001, CGEIT.
• Fluent in English 

Experience:

• 6 - 13 years’ experience which includes:
• Minimum of 5 years progressive experience with a large organization within any of the following industries: Tech, Telecoms, Banking, FMCG or Technology Consulting with high level experience in the implementation of IT governance in the execution of audit, risk, compliance (ARC);  process quality, project quality and other internal controls framework, Service level management and Partner/Vendor management
• Minimum of 3 years’ experience in supervising/managing others
• Experience in quality control framework for managing software or product development
• Experience in the implementation of IT governance structures in the execution of audit, risk, compliance (ARC); process quality, project quality and other internal controls framework
• Experience in Information Systems audit or a similar role
• Experience of business and technical risk assessment, controls design and testing for various Information Services systems and processes
• Experience in Vendor and partner management
• Experience in Service level management (SLA) and Operational level management (OLA)
• Experience in service monitoring, reviews and reporting 
• Working experience in managing product development/Systems engineering and IT operations 
• Experience working and collaborating with senior organizational stakeholders to achieve over-arching IT objectives