Manager - Business Continuity and Physical Security at MTN Nigeria

Mission/ Core purpose of the Job

Support with the implementation of comprehensive second line assurance function and framework for Bayobab  and its Board of Directors. The purpose being to effectively implement robust governance practices, build a sustainable business, and ensure the continued delivery of critical products and services at acceptable levels, during disruptions, major incidents, disasters or crisis events, which may be caused by internal or external events. Manage all risk exposures of an internal or external nature (strategic, operational, compliance, financial, technology, external etc) and ensure existence of effective internal processes and policies in general and specifically in relation to Business Continuity Management & Physical Security across the Bayobab Footprint.  

The role is responsible for overseeing the establishment of all the Bayobab Group’s business continuity and resilience management system, governance structures, principles, and provides guidance on how Bayobab will develop and implement business continuity and resilience arrangements throughout Bayobab and its Subsidiaries. 

RESPONSIBILITIES

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables: 

• Implement the MTN Group Risk and Compliance Frameworks in Bayobab to effectively manage all risk exposures (opportunity, hazard, uncertainty etc) that pose an internal or external threat (political, economic, financial, market, international) to the business, its people and assets. 
• Implement the MTN Group Business Resilience Framework in Bayobab  
• Run and manage Bayobab enterprise-wide business continuity management program, including policies, roles and responsibilities, maturity model, methodologies, strategies, plans, budget (capital and operational), annual agenda, ESG, metrics and program scorecard for all components of the program. 
• Build a risk-aware culture in the organization by providing ongoing education, appropriate briefing and training to leadership and employees on Risk, compliance, Ethics and Resilience in their respective roles in the implementation and alignment with the Risk and Compliance Frameworks. 
• Consult and advise business units and technology in conducting risk assessments and business impact analyses; in developing appropriate business disruption risk mitigation strategies and controls; and in creating, implementing, exercising and maintaining business continuity management and disaster recovery plans. 
• Collaboratively work with Governance Champions to enhance overall Business Resilience and crisis management posture of Bayobab and its subsidiaries. 
• Ensure effective implementation of disaster recovery, business continuity in Bayobab and its subsidiaries. 
• Design and implement a company-wide business continuity management awareness and education program to ensure that all Bayobab personnel clearly understand their responsibilities before, during and after a business disruption (Incident/ Crisis). 
• In conjunction with the enterprise risk management function, identify and assess business disruption risks and their impact associated with Bayobab current business practices and strategic plans. 
• Support management in the drive for automation using appropriate tools technology tools in place. 
• Facilitate the process for elevating/escalating control risks to more senior levels when appropriate. 
• Facilitate Governance Committee Meetings and ensure all relevant inputs are considered during engagement. 

Crisis Management 

• Lead and manage the organization's response to any business disruption or crisis event, ensuring timely communication, escalation and resolution 
• Coordinate and facilitate business continuity and crisis management exercises and tests to evaluate the effectiveness and readiness of the organization's response plans. 
• Manage the execution of all recovery plans when a business disruption occurs. 
• Managing the recovery and restoration process after a crisis and evaluating the lessons learned and best practices 

Physical Security 

• Implement the physical security policies, protocols and procedures to ensure that the employees, assets and other stakeholders remain protected. 
• Provide guidance and support to senior management and staff on physical security issues. 
• Coordinate security management with internal and external partners, such as law enforcement, emergency services, or vendors 
• Conduct security audits, assessments, and investigations to identify and mitigate risks and vulnerabilities. 

Ethics 

• Implement Bayobab Ethics management program in place to ensure that the organisation conducts business in an ethical and socially responsible manner. 
• Foster a culture of integrity, accountability and transparency across the organization. 
• Reporting 
• Quality and timely reporting to Management and stakeholders on Business Resilience activities. 
• Assist the organisation in the delivery of its overall Risk and Compliance Maturity KPIs. 

Role Dependencies: 

• All Bayobab Functions/FiberCos 
• Active support from Governance Champions 
• Collaboratively working with FiberCos and all Bayobab Subsidiaries 
• Risk and Compliance strategy  
• Understanding of the relevant legal and legislative environments  
• Timely decision making and reporting  
• Licence and Legal Instruments that impact Business Continuity of Bayobab 

QUALIFICATIONS

Job Requirements (Education, Experience and Competencies)

Education: 

• Degree in Business Administration or Technology Management (DBA/ Degree in Risk Management /Degree in Business Continuity or other related disciplines) 
• International certification in Business Continuity, Risk Management, Compliance, Ethics, Business Continuity, Insurance will be an added advantage 
• Fluent in English, ( French as advantage).  

Experience: 

• Minimum 5 years of Management Experience 
• Minimum 5 years relevant field  
• Minimum 5 years in telecommunications industry 
• Work across diverse cultures and geographies 
• Significant experience in evaluating the Policies associated with complex/ emerging business and operational processes. 
• Strong project planning and management, report writing and presentation experience. 
• Experience in Business Continuity and Crisis management is mandatory 
• International exposure is an added advantage 

Competencies: 

• Leadership and Communication 
• Business Acumen, Problem Solving, Information processing, Influencing others  
• Data interpretation, Judgement, Continuous improvement, Reporting  
• Get it done, Communication, Innovative, Agile, Accountable 
• Facilitation, conflict resolution and client management