Manager, Business and Operations Transformation at PricewaterhouseCoopers (PwC)

Role Overview 

Our Operations Transformation team enables clients to build agility and resilience across their operations, driving efficiency and sustainable growth in an evolving business landscape. We support end-to-end transformation across the operations lifecycle, leveraging technology and data-driven insights to optimize systems and processes. 

Our capabilities span Supply Chain Excellence, Service Operations, Customer Experience, Procurement Optimization, and Innovation & Product Development. 

Key responsibilities 

• Lead the design, planning, and execution of complex operational transformation workstreams, with oversight from Senior Managers, Directors, or Partners. 
• Conduct and supervise detailed analysis, process design, and operational modelling to develop data-driven, actionable recommendations. 
• Design and implement future-ready, technology-enabled operating models using Agile and design thinking principles. 
• Drive improvements across customer operations, enhance efficiency, experience, and service delivery outcomes. 
• Collaborate with cross-functional teams to ensure seamless delivery of transformation initiatives from strategy through execution. 

Qualifications & Experience 

• A first degree is required; an MBA or MSc in a relevant field is an added advantage. 
• Minimum of 6 years’ relevant experience in consulting or industry. 
• Demonstrated experience working with clients in Financial Services, Telecommunications, or FMCG sectors, particularly in areas such as operations strategy, digital operating models, operations transformation, Agile delivery, smart manufacturing, customer transformation, process modelling, and business analysis. 
• Proficiency in process modelling, design thinking, and Agile methodologies and tools. 
• Strong awareness of emerging technologies and their application to drive operational efficiency (e.g., Intelligent Automation, AI, digital platforms).