Lounge Manager at Elevated HR Limited

Job Summary

• As Lounge Manager you are responsible for the smooth and efficient daily operations of the lounge, ensuring guest satisfaction and maintaining high standards of service and atmosphere.
• You are to manage staff, oversee inventory, and may be involved in menu planning and promotional activities.

Key Responsibilities

• Lead, motivate, and develop lounge staff, including servers, bartenders, and support staff.
• Provide training and development opportunities to enhance employee skills and performance.
• Manage staff schedules, ensuring adequate coverage and efficient operations.
• Monitor and evaluate employee performance, providing constructive feedback and addressing any issues.
• Ensure the lounge is clean, organized, and well-maintained.
• Oversee the ordering of food and beverages, managing inventory and stock levels.
• Maintain proper liquor inventories and controls.
• Implement and enforce company standards for service, cleanliness, and safety.
• Ensure all guests receive a warm and friendly welcome, and that their needs are met effectively
• Handle guest inquiries and complaints in a professional and efficient manner.
• Identify opportunities to enhance the guest experience and implement solutions.

Other Responsibilities:

• Assist with promotional activities for the lounge.
• Participate in menu planning and development.
• Complete all necessary documentation, including health and safety reports.
• Monitor financial performance of the lounge, providing data for analysis and improvement.

Requirements

• Relevant years of experience working as a Lounge Manager is mandatory to be considered.