Loss Prevention/Customer Care Officer (Grocery Chain) at iRecruiters Africa Limited

Job Objective:

The ideal candidate will support the Store Supervisor and Store Team in the execution of their daily task in the store.

Responsibilities shall include but not be limited to:

• Checking movement of stocks and humans in the store, including shoplifters.
• Constant observation on the stock kept on the shelves and changing rooms.
• Handling incidents and discrepancies.
• Actively involved in the stock take process.
• Cross-checking customers’ receipts at the exit.
• Handling issues relating to rift, fights, indiscipline, etc.
• Assist in preparing reports by recording observations, information, occurrences, and surveillance activities.
• Manage queue.
• Helps in reduction in the loss percentage/pilferage.
• Maintains organization’s stability and reputation by complying with legal requirements.

Requirements

Key Requirements:

• OND/HND degree in any field from a recognized University.
• Minimum of one year retail experience as a loss prevention/customer care (preferred)
• Excellent verbal and written communication skills.
• Superior observational skills.
• Working knowledge of surveillance camera controls.
• Knowledgeable on safety processes and procedures.
• Ability to recognize unsafe working environments.
• Must be able to work a flexible schedule.