Logistics Officer (Compliance & Resolutions) at GUO Transport Company Limited

Job Responsibilities
We are looking for Logistics Officers to work alongside the Resolutions teams to handle the following duties:

• Resolve station & customer escalated issues – missing /damaged/ delayed – daily/weekly report
• Monitor and track unacknowledged parcels to resolution – Daily report
• Data spooling and extraction
• Notify affected stations (Origin/destinations); email and phone calls
• Track responses and update the database & escalate when there is no response
• Escalate process failures – root cause
• Follow through on all escalated issues (closure)….
• Reports; system issues, process failure, pending issues, resolved issues, personnel queries
• Forwarded/delayed parcel; Daily report
• Monitor and track Customer pick-up and follow-up to ensure prompt collection, and in good condition to reduce liability
• Take inventory of all delayed customer collections and send to the CPS with an email communication
• Parcel registration issues
• Trip creation and acknowledgment issues
• Waybill edit and cancellation

Requirements

• Candidates should possess a Bachelor's Degree with at least 2 years relevant work experience.
• Ability to identify and analyse issues.
• Strong skills in negotiating, relationship building, problem solving, and timely problem escalation.
• Excellent communication skills
• Strong attention to details
• Strong report writing skills
• Good analytical and investigative skills
• Proficiency in MS Office (Word, Excel, PowerPoint)
• Excellent time management and organizational skills
• Good investigative skills.