Fulfillment Officer at Pally Agro Products Limited

Duties and Responsibilities
Order Processing and Fulfillment:

• Pick products according to customer order specifications.
• Verify product quantity, quality, and accuracy before delivery.
• Pack products securely and professionally for dispatch.
• Ensure all orders are prepared within the required turnaround time.

Dispatch Coordination:

• Ensure dispatched orders are properly documented after delivery.
• Track dispatched orders and follow up until successful delivery.

Quality Control:

• Inspect products before dispatch to ensure quality standards are met.
• Ensure products are properly packaged to prevent damage during transit.
• Identify and escalate quality concerns to management.

Customer Order Support:

• Provide updates on order status when required.
• Assist in resolving delivery-related issues.
• Ensure customer complaints relating to fulfillment are promptly escalated.

Asset and Product Accountability:

• Account for all products assigned for fulfillment activities.
• Immediately report any shortages, losses, damages, or discrepancies.

Daily Deliverables:

• Orders picked and packed.
• Orders dispatched.
• Delivery status updates.
• Fulfillment activity reports.
• Escalation of operational issues.

Core Competencies:

• Attention to detail.
• Time management.
• Basic logistics knowledge.
• Customer service orientation.
• Record keeping and reporting.
• Accountability and integrity.