Loan Recovery Officer at TeamAce Limited

Job Summary

• The Loan Recovery Officer will be responsible for the recovery of delinquent loan accounts through structured field engagements and customer interactions.
• The role ensures timely recovery of outstanding obligations in line with the Bank’s credit, recovery, and regulatory policies, while maintaining professional and ethical standards.

Key Responsibilities

• Conduct field visits to customers with delinquent loan accounts to facilitate recovery of outstanding amounts.
• Engage customers professionally to assess repayment capacity and agree on feasible repayment plans.
• Monitor and follow up on repayment commitments to ensure compliance with agreed terms.
• Accurately document all recovery activities, customer engagements, and outcomes on approved systems.
• Identify high-risk and non-performing accounts and escalate in accordance with the Bank’s recovery procedures.
• Ensure all recovery activities comply with internal policies, CBN regulations, and relevant laws.
• Collaborate with internal teams to achieve assigned recovery targets.

Requirements

• Bachelor’s degree in Business Administration, Finance, Economics, or a related discipline.
• 1–2 years’ experience in loan recovery, debt collection, or a similar role within a financial institution or MFB.
• Sound knowledge of loan recovery processes and applicable regulatory guidelines.
• Strong negotiation, communication, and interpersonal skills.
• Ability to work independently, manage multiple accounts, and meet recovery targets.
• Proficiency in basic computer applications and reporting tools.

Personal Attributes:

• High level of professionalism, integrity, and confidentiality.
• Results-driven with strong attention to detail.
• Ability to work under pressure and within defined policies.
• Good judgement and customer-focused approach.