Loan Officer (Okota) at Bosak Microfinance Bank Limited

Job description

• The Loan Officer plays a critical role in promoting the Bank’s products and services to prospective clients while upholding the Institution’s values. Serving as a key liaison between the Bank and its customers, the Loan Officer facilitates communication, gathers client feedback, and ensures seamless engagement. Additionally, they act as the primary point of contact for customers, addressing inquiries and processing loan requests efficiently.

Key Responsibilities

• Market the Bank’s financial products to prospective customers.
• Deliver customer passbooks and ID cards.
• Conduct pre-loan training for clients to ensure understanding of terms and obligations.
• Ensure account opening and loan application forms are accurately completed by customers.
• Submit completed loan forms promptly for processing.
• Collect weekly repayments from customers and ensure timely remittance to the Bank.
• Follow up with defaulting clients and manage recovery of delinquent loans.
• Provide financial advisory services tailored to customers’ needs.
• Serve as the frontline contact for customer inquiries and feedback.

Qualifications / Requirements

• B.Sc./HND/ND in Marketing, Business Administration, Banking & Finance, Economics, or related field.
• Minimum of 2–3 years’ experience in a marketing or credit role within the microfinance or related financial sector.
• Candidates must reside in Surulere, Iganmu, Isolo, Ilasa, Cele, or Oshodi.
• Excellent communication and interpersonal skills.
• Strong negotiation and persuasion abilities.
• High level of integrity and ethical standards.
• Analytical, proactive, and self-motivated.
• Strong sense of responsibility and ability to work independently or in a team.
• Resilient and capable of handling loan recovery challenges effectively.