Loan Collector at Careers Verified

Job Summary

• The Loan Collector is responsible for recovering outstanding debts from individuals or businesses, maintaining client relationships, and ensuring compliance with company policies and legal guidelines.
• The role requires strong communication skills, empathy, and persistence to achieve collection targets while preserving customer relationships.

Key Responsibilities
Debt Collection:

• Contact customers via phone, email, or in-person to discuss overdue accounts.
• Negotiate repayment plans that align with company policies and customer circumstances.
• Ensure timely follow-up with customers to monitor repayment progress.

Record Management:

• Maintain accurate records of customer interactions, agreements, and payments in the company database.
• Generate reports on collection activities and outstanding accounts for management review.

Customer Engagement:

• Handle customer inquiries regarding overdue accounts in a professional and empathetic manner.
• Provide advice on financial planning or repayment solutions when appropriate.

Compliance and Legal:

• Adhere to all legal and regulatory requirements related to debt collection.
• Collaborate with the legal team for escalated cases involving legal proceedings.

Team Collaboration:

• Work with other departments, such as finance and customer service, to resolve disputes or billing errors.
• Participate in team meetings to share insights and improve collection strategies.

Qualifications

• Education: High school diploma or equivalent. A Bachelor’s Degree in Finance, Business, or a related field is a plus.

Skills:

• Excellent communication and negotiation skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using collection software and Microsoft Office tools.
• Familiarity with debt collection laws and financial regulations.