Learning and Development Specialist at Fina Trust Microfinance Bank

Job Summary

• The Learning and Development (L&D) Specialist is responsible for planning, designing, and delivering training programs that build staff capacity, ensure regulatory compliance, and support business growth within the Microfinance Bank.
• The role focuses on competency development, regulatory training, onboarding, performance improvement, and fostering a strong learning culture across head office and branch locations.

Key Responsibilities

• Conduct organization-wide training needs analysis aligned with the Bank’s strategy, risk profile, and regulatory requirements.
• Develop and implement annual training plans and calendars for head office and branch staff.
• Design and deliver training programs on banking operations, microfinance products, customer service, credit, risk management, AML/CFT, ethics, and compliance.
• Coordinate onboarding and induction programs for new employees, including CBN-required trainings.
• Support compliance with CBN, NDIC, AML/CFT, consumer protection, and internal control training requirements.
• Liaise with regulators, consultants, and training vendors for statutory and specialized training programs.
• Administer and manage the Learning Management System (LMS) and maintain accurate training records for audits and examinations.
• Evaluate training effectiveness using feedback, assessments, post-training performance indicators, and audit findings.
• Support branch performance by providing targeted training interventions for sales, credit officers, and operations staff.
• Assist in leadership development, succession planning, and career development initiatives.
• Manage training budgets and ensure cost-effective utilization of training resources.
• Prepare periodic training reports for Management, Board committees, and regulators as required.
• Promote a culture of continuous learning, knowledge sharing, and performance improvement across the Bank.
• Stay updated on microfinance industry trends, regulatory changes, and best practices in learning and development.

Qualifications & Experience

• Bachelor’s Degree in Human Resources, Education, Business Administration, Banking & Finance, or a related discipline.
• 3–5 years’ experience in Learning & Development, Training, or Talent Development, preferably within a microfinance bank, commercial bank, or financial institution in Nigeria.
• Practical experience delivering training to branch-based and field staff.
• Professional HR or training certifications (CIPM, SHRM, CIPD, ATD) are an added advantage.
• Strong understanding of Nigerian banking regulations and microfinance operations.

Skills & Competencies:

• Strong instructional design and training facilitation skills.
• Sound knowledge of microfinance banking operations and products.
• Understanding of CBN, NDIC, AML/CFT, and consumer protection guidelines.
• Excellent presentation, communication, and report-writing skills.
• Strong organizational, coordination, and stakeholder management abilities.
• Ability to work independently and across multiple branches.
• Analytical skills to assess training impact and business outcomes.
• Proficiency in Microsoft Office, LMS platforms, and virtual learning tools.

Key Attributes:

• High level of professionalism and integrity.
• Detail-oriented with strong documentation discipline.
• Proactive, adaptable, and solution-focused.
• Customer- and performance-driven mindset.
• Willingness to travel to branch locations as required.