Leader of Operations at Wells Carlton Hotel & Apartments

Summary

• We are seeking a highly motivated and strategic Leader of Operations to oversee and optimize the organization’s day-to-day operations.
• The successful candidate will be responsible for driving operational efficiency, ensuring quality service delivery, managing resources effectively, and supporting the organization’s overall strategic objectives.

Job Role / Key Responsibilities

• Develop and implement operational strategies aligned with organizational goals
• Oversee daily operations to ensure efficiency, quality, and compliance
• Establish and monitor operational policies, procedures, and performance standards
• Lead, coach, and manage departmental heads and operational teams
• Manage operational budgets, cost control, and resource allocation
• Analyze operational performance data and implement continuous improvement initiatives
• Coordinate cross-functional activities to ensure seamless operations
• Identify risks and implement mitigation and business continuity plans
• Ensure compliance with regulatory, safety, and quality standards

Expectations

• Strong leadership, decision-making, and problem-solving skills
• Excellent organizational, analytical, and communication abilities
• Ability to manage multiple priorities in a fast-paced environment
• Results-oriented with a focus on efficiency and continuous improvement
• High level of integrity, accountability, and professionalism
• Collaborative approach to working with executive leadership and stakeholders

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field
• Master’s degree (MBA or equivalent) is an added advantage
• Professional certifications in operations, project management, or quality management are desirable
• Strong understanding of operational best practices and performance management.

Work Experience:

• 8–10 years of progressive experience in operations or general management
• At least 3–5 years in a senior operations leadership role
• Proven experience managing large teams, complex processes, and budgets
• Demonstrated success in driving operational excellence and organizational growth
• Experience in the relevant industry is an advantage