Key Account Junior Associate at mPharma

Position Description

• mPharma is looking for a dynamic individual with exceptionally high work standards  to join our QualityRx  team as a Key Account Junior Associate.
• He/She will serve as the primary voice for developing customer relationships that promote retention and loyalty of the model in support of mPharma’s mission, vision, values, and strategic priorities.
• This role will  work closely with customers  to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. 

Key Responsibilities;

• Maintains a positive, empathetic and professional attitude toward customers at all times.
• Engages, and manages a pipeline of partner facilities and effectively communicates the values of mPharma and the benefits of mPharma’s Quality Rx Model.
• Monitors and tracks  facility revenues to ensure growth including analysis of collected data to inform decisions key to revenue growth.
• Own and lead multiple customer accounts and manage relationships by providing professional customer support and ensuring customer satisfaction.
• Build and maintain strong relationships with partner facilities through the organization of customer service training and coordination of quarterly health screenings..
• Identifies new business development opportunities with partner facilities who are receptive to adopting the mPharma model to deliver agreed organic revenue targets.
• Serves as the main mPharma point of contact at partner facilities and supports the day to day seamless operations at partner QualityRx facilities.
• Serves as a product expert and provides existing customers with technical and product support where necessary.
• Interfaces with the Supply Chain team- procurement and Customer Service & Distribution,  to ensure all orders are fully serviced within agreed timelines.
• Provides valuable consumption insights to Supply Chain for monthly planning sessions.
• Delivers solutions to potential operational issues such as billing, and delays in the delivery of drugs. Proactively resolve issues arising from deployment in facilities and track progress of issue resolution.
• Works with the Billing team to provide reports on bill variance resolution and inventory process improvement.
• Works with the Customer Service team to implement services, procedures and tools that optimize the customer experience
• Works with internal stakeholders to develop and improve key marketing, health screening, training and communications materials.
• Contributes to any other initiatives that are critical to the continued success of the QualityRx  Service.

Our Ideal Candidate

• An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines
• A strong work ethic and a proactive “can do” attitude that requires minimal supervision
• Fluent English with excellent writing, verbal, analytical, and organizational skills
• Proficient in Microsoft Office Suite, specifically Excel.
• Experience in the health domain either working with multinational pharmaceutical companies, clinician settings, or other healthcare services
• Ability to provide fact-based advice and development of market and industry analysis.
• Understanding of business development initiatives and influencing stakeholders
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively
• Strong interpersonal skills to network with new people and develop business relationships with a wide variety of stakeholders

Qualifications

• Degree in Pharmacy, Sales and Marketing or any relevant field.
• 3+ years of professional experience in a healthcare organization (including internships)
• Pharmacist/Pharmacologists preferred