Junior Loan Recovery Officer at Sage-Grey Finance Limited

Role Summary

• The Junior Loan Recovery Officer will support the recovery and collections functions of the organization, with a focus on managing delinquent accounts, negotiating repayment plans, and minimizing loan losses.
• The role involves customer engagement, portfolio monitoring, legal coordination, and reporting across the Company's lending activities.

Key Responsibilities

• Manage and monitor delinquent loan accounts, tracking overdue payments and maintaining accurate recovery records
• Contact defaulting customers via phone calls, emails, and field visits to negotiate repayment plans and resolve outstanding obligations
• Evaluate customer financial situations and propose viable restructuring or forbearance options in line with Company policy
• Prepare recovery reports, including aging analysis, collection forecasts, and portfolio performance metrics for management review
• Coordinate with the Legal team on potential litigation, including preparation of demand letters, court filings, and enforcement of security interests
• Ensure all recovery activities comply with internal policies, regulatory guidelines, and fair debt collection practices
• Liaise with internal teams and external stakeholders to facilitate effective recovery, and perform any other tasks as assigned

Requirements

• Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field
• 2–4 years' experience in debt recovery, collections, credit risk, or banking operations
• Experience in a financial institution is mandatory
• Strong understanding of debt collection techniques, negotiation strategies, and loan documentation
• Proficiency in Microsoft Excel and Microsoft Word
• Familiarity with recovery tools and loan management systems is an advantage
• Strong negotiation, communication, and interpersonal skills
• High resilience, emotional intelligence, and ability to handle difficult conversations
• Integrity, confidentiality, and strong ethical mindset
• Experience with recovery management software or CRM tools
• Understanding of Nigerian legal frameworks relating to debt recovery.
• Knowledge of regulatory guidelines (CBN circulars on fair debt collection practices)

Key Skills:

• Debt recovery and collections
• Negotiation and conflict resolution
• Risk assessment and portfolio monitoring
• Customer relationship management
• Legal coordination and documentation
• Reporting and data analysis
• Integrity and confidentiality
• Resilience and emotional intelligence.