IT Support Officer at Mosra Enerji Limited

Responsibilities

• Provide technical support and assistance to users via phone, email, and in-person
• Troubleshoot and resolve hardware and software issues
• Install, configure, and maintain computer hardware and software
• Monitor and maintain IT systems, including servers, networks, and peripherals
• Develop and maintain technical documentation
• Collaborate with other IT team members to resolve complex technical issues.

Requirements

• Degree / HND in Computer Science, Information Technology, or a related field
• 2 - 3 years of experience in IT support or a related field
• CompTIA A+ or equivalent certification
• Excellent technical skills, including:
• Windows operating systems
• Microsoft Office applications
• Hardware troubleshooting and repair
• Network fundamentals (Static IP/DHCP Configurations)
• Excellent understanding of SaaS platforms and cloud-based solutions.
• Website Design/Development
• Skilled in the use of Graphical Software (Adobe Photoshop, Adobe Firework or Corel Draw)
• Document Management Skill.
• Knowledge of Database Management.
• Strong Ability to Multitask is a Must.
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills.

Competencies:

• Technical expertise: Demonstrates a strong understanding of IT concepts, technologies, and systems.
• Problem-solving: Ability to analyze complex technical issues and develop effective solutions.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer service: Provides exceptional customer service, ensuring that users receive timely and effective technical support.
• Teamwork: Collaborates effectively with other IT team members to resolve complex technical issues.