IT Support Officer at Bolton White Hotels & Apartments

Key Responsibilities
IT Support Functions:

• Provide first-line technical support for staff (hardware, software, internet, and network troubleshooting).
• Maintain computer systems, POS systems, and digital tools essential for store and office operations.
• Manage data backups, file security, and safe storage of digital assets.
• Monitor and update antivirus, firewalls, and software to ensure cybersecurity compliance.
• Support e-commerce platform updates and integrations (where applicable).
• Document IT incidents and provide solutions to reduce downtime.

Qualifications & Experience

• B.Sc / HND in Information Technology, Computer Science, Digital Media, or related field.
• 1–5years’ experience in IT support and/or social media management (fashion/retail industry is an advantage).
• Strong understanding of IT systems, networking, and troubleshooting.
• Proficiency in social media tools (Meta Business Suite, Canva, Buffer, Hootsuite, etc.).
• Knowledge of e-commerce platforms (Shopify, WooCommerce) is a plus.
• Creative eye for fashion content and digital storytelling.

Skills & Competencies

• Excellent problem-solving and multitasking skills.
• Strong written and verbal communication.
• Ability to work under pressure in a fast-paced fashion environment.
• Creativity in content development and customer engagement.
• Tech-savvy and innovative mindset.