IT Specialist CMMS / FLEET / IoT (Local - within Nigeria) at Lekki Freeport Terminal

Location: Lagos Island, Lagos
Employment Type: Full-time
Department: Information Technology
Reports To: IT Projects & Solutions Manager
Indirect reports To: Chief Information Officer

Position Summary

• The overall purpose of the role is to ensure that the integrated terminal system solutions are thoroughly tested and operational within the agreed-upon timeframes while meeting business requirements.
• You will be involved in the implementation, testing, integration, commissioning, and go-live preparations for all automated terminal systems.

Key Responsibilities

• Thorough understanding of the TOS, GOS, VBS, and Yard
• Contribute to the development of strategy, policy, and standards in their areas of expertise.
• Proactively engage with the user community to gather information about the problem and guide the user through diagnostic procedures to determine the root cause of problems.
• Responds to all inquiries about the status of resolving generic IT and specific business application problems, towards providing 24-hour support across the terminal.
• Work with the automation deployment team and end users to support the implementation of the automated products in live terminal operations
• Contribute to solution design, testing, evaluation, and commissioning of terminal automation systems, applications, networks and infrastructure as a subject matter expert
• Contribute to the implementation of projects/tasks within the application's defined scope, time, and budget.
• Configure, install, and maintain CMMS and VBS, as well as their specific modules and interfaces with other applications.
• Provide daily IT operational support.
• Participate in the implementation of the Application portfolio, including ERP, Customer Experience Portal, and other applications as needed.
• Contribute to the infrastructure implementation within the TOS requirement inputs.
• In collaboration with the maintenance, engineering, and facility management teams, carry out the IT Business Application configurations and specifications for the deployment/commissioning of container terminal specific equipment.
• Installs, modifies, and repairs applications, as well as providing technical support and training to system users.
• Providing practical solutions for mission-critical projects.
• Create and maintain a set of tools to anticipate scenarios and provide accurate information to section heads so that activities can be planned accordingly.
• Assist the Operations team in identifying performance trends that lead to opportunities to predict future improvements and opportunities.
• Advise the planning teams on areas for improvement based on reviewed statistics and other available information.
• Review applications, monitor best practices, and document them across teams.
• Continually assess, identify, and implement changes to improve operations. Looking for alternative planning strategies to increase terminal efficiency.

Educational Qualification

• Bachelor's Degree in Computer Science or Engineering or other related fields or equivalent work experience.
• Certified courses on Terminal Automation and systems will be an advantage.

Experience:

• At least 7 Years of working experience with 5 years in the related field responsibility to support business critical applications.

Other Requirements:

• Must have a strong analytical mind and problem-solving skills
• Ability to communicate technical information to a non-technical audience.
• Database management software experience with SQL server and Oracle
• Skills in development
• Capability to work with people of different cultures in different time zones
• Strong skills of security measure to implement in application development/setup
• Port terminal experience is a MUST with a solid understanding of the IT environment.
• Knowledge of Business Process Modeling and Incident Investigation
• Ability to take on any operational requirements and turn them into business processes.
• Capable of developing and implementing IT test plans, including user training.
• Ability to create documentation and training materials as needed.
• Be able to work as part of a team, especially when meeting tight deadlines.
• Excellent communication skills, as well as the ability to collaborate with Operations and IT personnel.
• Be able to use initiative and act independently or as part of a larger team, as well as prioritize workload to meet supervisor’s requirements.
• Have knowledge of application customization, database design, and system design.
• Have the confidence to suggest areas for improvement as well as potential solutions.
• Able to work under certain pressure circumstances.
• Demonstrated practical experience with TOS, Gate, and Yard systems.
• Producing detailed requirements and functional specifications for complex business requirements.
• Have demonstrable experience with application support, to be able to troubleshoot a wide variety of business application issues, and the ability to manage several activities simultaneously, often with stringent deadlines.
• Comply with the Health and Safety Policy and safe working practices, ensure responsibility for safety and discipline in the workplace.