ICT Support Officer at Ibadan Business School

Job Description

• The School of Enterprise Management, Ibadan Business School is seeking a competent and proactive ICT Support Officer to provide technical support for a nationwide online modular training programme. The role involves managing the digital learning platform, supporting users, and ensuring seamless technical operations.

Key Responsibilities

• Provide technical support to participants, facilitators, and staff
• Manage and maintain the Digital Learning Platform
• Support user registration, login, and account issues
• Monitor system performance and troubleshoot technical problems
• Assist in live sessions and resolve technical disruptions
• Maintain website functionality and backend operations
• Provide support for content uploads and platform updates
• Ensure data security, backups, and system integrity
• Respond to helpdesk queries (email, chat, phone) promptlyDocument technical issues and resolutions

Requirements / Qualifications

• Minimum of a First Degree or HND in Computer Science, Information Technology, Computer Engineering, or related field
• Proven experience in IT support, helpdesk, or system administration
• Basic knowledge of Learning Management Systems (LMS)
• Familiarity with web technologies (HTML, CMS, basic troubleshooting)
• Experience supporting online platforms or virtual training environments
• Strong problem-solving and analytical skills
• Good communication and interpersonal skills

Desired Skills (Added Advantage):

• Experience with Zoom or webinar platforms
• Knowledge of database management and cloud systems
• Familiarity with cybersecurity best practices
• Experience in EdTech or digital learning environments