Job Vacancies at Lekki Freeport Terminal

Position Summary

We are looking for a competent IT Technician (Service Desk) to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

As an IT Technician (Service Desk) must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. He or She must also be customer-oriented and patient to deal with difficult customers. Must have On-hand experience on basic IT Devices/ Equipment

The goal is to create value for clients that will help preserve the company’s reputation and business

Major Accountabilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by internal customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements in procedures

Critical Success Factors:

• Articulate and resolve all IT-related issues raised in an efficient and timely manner within stipulated SLA and KPIs.
• Have a high Emotional Intelligence to handle difficult internal user IT related Issues
• User satisfaction must be maintained

Skills and Abilities Required in Position:

• Relevant experience and knowledge of MS Office, Terminal Operating Systems, Gate Operating Systems, Vehicle Booking Systems, Database management, and ERP systems would be an advantage.
• Basic knowledge of the shipping industry and Port Terminal business.
• Good communication skills with the ability to communicate across the organization.
• Capable of handling multiple tasks.
• Ability to work under pressure with the constant change of priorities.
• Ability to work with a team and make good decisions with minimal supervision

Educational Qualification:

• BSc in Information Technology, Computer Science, Computer Engineering, or a relevant field

Experience:

• Minimum of 2- 3 years as an IT Technician (Service desk).

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Location: Lagos Island, Lagos
Employment Type: Full-time
Department: Information Technology
Reports To: IT Projects & Solutions Manager
Indirect reports To: Chief Information Officer

Position Summary

• The overall purpose of the role is to ensure that the integrated terminal system solutions are thoroughly tested and operational within the agreed-upon timeframes while meeting business requirements.
• You will be involved in the implementation, testing, integration, commissioning, and go-live preparations for all automated terminal systems.

Key Responsibilities

• Thorough understanding of the TOS, GOS, VBS, and Yard
• Contribute to the development of strategy, policy, and standards in their areas of expertise.
• Proactively engage with the user community to gather information about the problem and guide the user through diagnostic procedures to determine the root cause of problems.
• Responds to all inquiries about the status of resolving generic IT and specific business application problems, towards providing 24-hour support across the terminal.
• Work with the automation deployment team and end users to support the implementation of the automated products in live terminal operations
• Contribute to solution design, testing, evaluation, and commissioning of terminal automation systems, applications, networks and infrastructure as a subject matter expert
• Contribute to the implementation of projects/tasks within the application's defined scope, time, and budget.
• Configure, install, and maintain CMMS and VBS, as well as their specific modules and interfaces with other applications.
• Provide daily IT operational support.
• Participate in the implementation of the Application portfolio, including ERP, Customer Experience Portal, and other applications as needed.
• Contribute to the infrastructure implementation within the TOS requirement inputs.
• In collaboration with the maintenance, engineering, and facility management teams, carry out the IT Business Application configurations and specifications for the deployment/commissioning of container terminal specific equipment.
• Installs, modifies, and repairs applications, as well as providing technical support and training to system users.
• Providing practical solutions for mission-critical projects.
• Create and maintain a set of tools to anticipate scenarios and provide accurate information to section heads so that activities can be planned accordingly.
• Assist the Operations team in identifying performance trends that lead to opportunities to predict future improvements and opportunities.
• Advise the planning teams on areas for improvement based on reviewed statistics and other available information.
• Review applications, monitor best practices, and document them across teams.
• Continually assess, identify, and implement changes to improve operations. Looking for alternative planning strategies to increase terminal efficiency.

Educational Qualification

• Bachelor's Degree in Computer Science or Engineering or other related fields or equivalent work experience.
• Certified courses on Terminal Automation and systems will be an advantage.

Experience:

• At least 7 Years of working experience with 5 years in the related field responsibility to support business critical applications.

Other Requirements:

• Must have a strong analytical mind and problem-solving skills
• Ability to communicate technical information to a non-technical audience.
• Database management software experience with SQL server and Oracle
• Skills in development
• Capability to work with people of different cultures in different time zones
• Strong skills of security measure to implement in application development/setup
• Port terminal experience is a MUST with a solid understanding of the IT environment.
• Knowledge of Business Process Modeling and Incident Investigation
• Ability to take on any operational requirements and turn them into business processes.
• Capable of developing and implementing IT test plans, including user training.
• Ability to create documentation and training materials as needed.
• Be able to work as part of a team, especially when meeting tight deadlines.
• Excellent communication skills, as well as the ability to collaborate with Operations and IT personnel.
• Be able to use initiative and act independently or as part of a larger team, as well as prioritize workload to meet supervisor’s requirements.
• Have knowledge of application customization, database design, and system design.
• Have the confidence to suggest areas for improvement as well as potential solutions.
• Able to work under certain pressure circumstances.
• Demonstrated practical experience with TOS, Gate, and Yard systems.
• Producing detailed requirements and functional specifications for complex business requirements.
• Have demonstrable experience with application support, to be able to troubleshoot a wide variety of business application issues, and the ability to manage several activities simultaneously, often with stringent deadlines.
• Comply with the Health and Safety Policy and safe working practices, ensure responsibility for safety and discipline in the workplace.

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Location: Lagos Island, Lagos
Employment Type: Full-time

Job Purpose

• To ensure that all authorized Vendor invoices are processed timely.
• Keep track of disputed invoices, highlighting reason and possible measure in getting it closed.
• Give relevant advice and guide with respect to streamlining ERP & other IT systems (as it affects invoice processing) to ensure that minimum manual intervention is required, checks and controls are automated, and invoice processed timely.

Major Job Responsibilities

• Ensure timely processing of all invoices
• Ensure proper accounting leading to improvement in bookkeeping in line with Local & Group Policies and Procedures.
• Liaising with the procurement team, ensuring that the company has maintained proper contracts with all vendors.
• Ensure that invoices from all contracts are with proper documentation and are in accordance with agreed terms and conditions.
• Review Suppliers’ aging analysis & due for payment reports to ensure prompt payment to suppliers in line with stated terms and conditions.
• Prepare monthly variance analysis on cost items.
• Ensure accounting system is up to date with all transactions.
• Ensure monthly review and documentation of changes to supplier master data.
• Reconciliation of Goods received not invoices account.
• Ensure appropriate approvals are received on invoices, which must fully align with the relevant authority matrix
• Review long outstanding Purchase Orders and follow up with procurement on their status.
• Review and report cases of duplicate invoices.
• Prepare monthly cost accruals (where necessary)
• Prepares vendor statements & reconciliations
• Any other tasks given by the Accounting Manager/CFO

Critical Success Factors

• Achieve and maintain all finance and terminal KPIs.
• Project milestones related to Finance are achieved and having no delays

Qualifications & Experiences
Education:

• Degree in Accounting or a similar field
• Minimum of 3 years Accounts Payable experience.
• Requires sufficient understanding of various accounting concepts to review and interpret accounting data.
• Must have relevant experience with using MS Office and ERP system.
• Basic knowledge of the shipping industry and port business.

Skills:

• Good communication skills with the ability to communicate across the organization.
• Capable of handling multiple tasks.
• Ability to work under pressure with constant change of priorities.
• Must be able to handle matters of the company’s business with confidentiality and integrity.
• Ability to work with a team and also make good decisions with minimal supervision.

Major Competencies:

• Adaptability: Flexibility in dealing with change and overcoming obstacles in meeting job requirements.
• Analysis: Locating or extracting relevant information that is critical to problem solving.
• Assertiveness: Confidence in expressing an opinion or requirement even when challenged.
• Decisiveness: Evaluating information or situations, assuming the risks, and making judgements.
• Quality-focused: Supporting the needs of product and service excellence.
• Verbally skilled: Presenting ideas or information to an individual or to a diverse group.
• Team-focused: Working with a group in utilizing all its resources to achieve maximum performance.
• Versatility: Adapting one's social or work style to meet the needs of the current environment.

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Location: Lagos Island, Lagos
Employment Type: Full-time
Department: Operations Execution
Reporting to: Operations Supervisor
Indirect Reporting to: Shift Manager

Job Purpose

• To perform stevedoring duties mainly but not limited to the safe lashing and unlashing of containers on board the vessel to support terminal operations in order to achieve consistent and improving levels of performance and carry out any other duties for which competencies are held.

Major Job Responsibilities
Project Phase:

• Support operations management on preparation of standard operating procedures for lashing and unlashing operations on-board the vessel.
• Go through yard familiarization exercise.
• Be involved on live equipment tests and commissioning as required i.e. lashing bar, twist-locks etc.
• Participate in different training modules of operations and technical department.
• Ensure compliance of all safety protocol as advised by HSSE.

Operational Phase:

• Actively follow and promote the LFT Safety and Security policies and ensure that fellow employees and visitors are doing the same.
• Lashing and unlashing of containers on board vessels following safe methods and meeting productivity standard.
• Places/removes twist lock into the corner casting of a container at quay side or yard for loading or discharging of containers as the case may be.
• Lashes or unlashes containers to the deck of a ship using lashing bars, extension bars and turnbuckles.
• Affects the unlashing and lashing of all containers relevant to the port call on vessels and assist with all manual labor required during vessel operation.
• Carries out any other tasks required as directed by the Crane Foreman, e.g. painting, cleaning, washing of terminal plant, assisting Engineering Department during maintenance activities.
• Ensure all changeovers are conducted quickly and in accordance with agreed procedures.
• To routinely observe on-going operations in all areas, to ascertain that established productivity and performance benchmarks are met and even exceeded, and to initiate appropriate action when standards are not met.
• Ensure that vessel lashing gear/twist-locks are stowed tidily and safely after the unlashing and any surplus lashing gear stowed in correct locations on board the vessel.
• To responsibly safeguard sensitive information in some critical areas in the Terminal.
• Report any visible damage to containers seen during operations to the operations supervisor to ensure damage report documentation signed off by terminal and vessel command prior discharge.
• Primarily responsible for the storage and availability of all terminal lashing tools, twist-lock, etc.
• Follows safe operating procedures and instructions, preventing any injury to persons, or damage to containers and other equipment.
• Report immediately in case of any incident or unsafe conditions, equipment defect during operations to operations supervisor, or in case of bad weather condition.
• Assist in the training of employees in line with standard operating procedure for lashing and unlashing operations at the quayside.

Critical Success Factors
Project Phase:

• Training attendance, as required.
• Performance progress during live equipment testing and yard familiarization exercise.
• Successful engagement on live equipment testing.

Operational Phase:

• Ensure achieving all agreed productivity targets with zero accident.
• Ensure quick and timely lashing activities on board with zero delays occurring as a result of lashing or unlashing activities.
• No loss to any terminal lashing equipment or vessel lashing equipment i.e. twist locks, lashing bars
• Seamless handover between shifts.

Job Dimension
Working Areas:

• Indoor / Outdoor: Outdoor
• Onshore/Offshore: Onshore
• Heights: Yes
• Hours of Work: Shift rotation; 12 hours
• On Call: Yes

Does the job involve travel?

• Local – Lagos: Not expected
• National – Nigeria: Not expected
• International: Not expected

Contact after Hours: Yes

Qualifications & Experiences
Education:

• First School Leaving Certificate – SSCE, WAEC, Technical Certificate is an added advantage

Experience & Knowledge:

• Requires at least one year experience working on board containerized vessel or more or related experience in terminal operations environment, or similar/related industry.
• Previous experience as a lasher would be an advantage.
• Is thoroughly familiar with the strict implementation of international standards of safe working practices and terminal operations or similar industry.
• Understanding of container terminal operations, especially vessel cargo logistics, hazardous cargo, break-bulk and special cargo handling requirements, and equipment is preferable.
• Previous experience of working in a multi-cultural environment is an advantage.
• No past record of safety and operational procedure breaches / warnings.

Skills:

• Able to work at heights
• Good hand eye coordination
• Excellent visual acuity
• Ability to work under pressure environment with constant change of priorities.
• Good communication skills with the ability to communicate with all concern team members
• Ability to communicate in English (Speaking/Reading).
• Ability to work on weekends, night, holidays and for long period of time.

Major Competencies:

• Adaptability: Flexibility in dealing with change and overcoming obstacles in meeting job requirements.
• Assertiveness: Confidence in expressing an opinion or requirement even when challenged.
• Collaboration: Working closely with others to achieve the desired results.
• Compliance: Adhering to policies and procedures established by the organization.
• Dedication: Fully committing oneself to the job, which may include making some personal sacrifices.
• Quality-focused: Supporting the needs of product and service excellence.
• Team-focused: Working with a group in utilizing all of its resources to achieve maximum performance