IT ERP Support Specialist at Kloverharris Limited

Job description

• We are looking for an ERP Support Specialist to join our team and ensure the smooth operation and optimization of our Enterprise Resource Planning (ERP) systems.
• As an ERP Support Specialist, you will play a critical role in maintaining, troubleshooting, and enhancing the ERP software that supports our business processes.
• You will collaborate with various departments to understand their needs, provide technical support, and implement solutions that improve efficiency and productivity.
• This role requires a strong understanding of ERP systems, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.
• Your primary responsibilities will include monitoring the performance of the ERP system, identifying and resolving technical issues, and providing training and support to end-users.
• You will also work closely with the IT team and external vendors to implement updates, upgrades, and customizations.
• Additionally, you will be responsible for documenting processes, creating user manuals, and ensuring data integrity within the system.
• The ideal candidate will have a background in IT or a related field, experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics, and a proactive approach to problem-solving. You should be comfortable working in a fast-paced environment and have the ability to manage multiple tasks simultaneously.
• If you are passionate about technology and enjoy helping others succeed, we encourage you to apply for this exciting opportunity.

Job Responsibilities:

• Provide technical support and troubleshooting for ERP system issues.
• Collaborate with departments to understand and address their ERP needs.
• Monitor system performance and ensure data integrity.
• Coordinate with IT teams and vendors for system updates and customizations.
• Develop and maintain user manuals and training materials.
• Conduct training sessions for end-users on ERP functionalities.
• Document and streamline ERP-related processes.
• Ensure compliance with company policies and industry standards.

Requirements:

• Bachelor's degree in IT, Computer Science, or a related field.
• Experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and in a team environment.
• Familiarity with database management and SQL is a plus.
• Attention to detail and a proactive approach to tasks.
• Experience in providing technical support and training.